Tiago Bentes Email & Phone Number

Rio De Janeiro, Rj, Br

São Paulo, Sp, Brazil

São Paulo, Brazil

Responsible for creating the commercial department processes, managing the sales team, monitoring the pipeline, managing the sales funnel, carrying out sales training and increasing revenue. Build forecasts to ensure execution through monitoring and management of direct and indirect teams and business KPIs;Monitor the closing of complex sales of Saas solutions and technology projects for large companies (B2B);Manage the entry and maintenance of new customers. Contributing to maximizing the use of technological solutions and reducing churn, based on complex B2B consultative sales with industries, wholesalers and retailers;Contract management, from signature to renewal;Define strategies, tools and commercial conditions;Propose consistent action plans to increase customer satisfaction;Propose plans to maximize the use of solutions, reducing customer churn;Identify market opportunities;Manage budgets and High Ticket negotiations;Monitor and generate strategic insights in CRM and Dashboards;Act in an integrated manner with the Marketing and Product areas, establishing successful strategies for our solutions.

São Paulo, Brazil

Main responsibilities:- Management of the marketing team;- Creation and optimization of paid traffic campaigns on Instagram, Facebook, Google, Youtube, LinkedIn;- Organic traffic management through social networks, Google SEO and Blog;- Creation of a new, more modern institutional website;- Creation of content for various digital channels;- Inbound;- Outbound;- Branding;- CRM- Events, stand management;- Digital data analysis using GA4, Semrush, Ahrefs, Screaming frog, Google Search Console and Python;- Presentation of graphic reports for c-levels, with quarterly results. Built with Google Locker Studio;- Analysis with the board to update OKRs;- Development of digital branding strategies, such as participation in fairs, partnerships with influencers and social media management.

Rio De Janeiro, Rj

Responsible for managing the marketing and e-commerce team:Create paid traffic, SEO and social media campaigns;Create Inbound strategies for customer loyalty and retention;Create and develop website, registration and maintenance of products, banners, newsletter and other tools; Monitor and create indicators through Google Analytics;Develop action plans focused on Branding;Manage virtual store integrations with ERP, marketplaces, payment and logistics gateways;Register and enrich Product descriptions; Manage Virtual Store attendants;Monitor the ROI of sales channels; Creation of the YouTube Channel: Casa Amazonas Intelligent content.

Rio De Janeiro, Brazil

Responsibilities related to E-commerce. - Customer service and follow-up. - Registration and updating of products. - Completing the performance indicator spreadsheet. - Monitoring the ERP integration with the Online Store and interacting with the IT support team of both partners to resolve technical problems. - Monitoring the creation of banners and promotions of the Online Store. - Monitoring the change of platform from Xtech's Virtual Store to Tray commerce after the acquisition of Xtech by Vtex.Responsibilities related to Marketing. - Monitor ADS, SEO, Blog and Facebook services with the Marketing agency hired by the company. - Implement SEO best practices to improve organic traffic and search engine visibility. - Create and optimize engaging and relevant content that resonates with our ideal customers, including blog posts, rich collateral, email marketing, nutrition streams, and more. - Define and monitor the distribution of content across different channels. - Prepare written communication in marketing pieces, such as brochures, advertisements, banners and website pages. - Develop planning and execute publicity for fairs and events. - Create and manage the YouTube Channel: Minuto Limpeza, and responsible for recording and editing the videos. - Develop and execute inbound marketing strategies to maximize the attraction and conversion of qualified leads into the pipeline. - Manage operations involving RD Station Marketing; - Implement digital marketing actions focused on the customer journey; - Use data analysis to inform marketing decisions and measure the impact of actions; - Actively collaborate in various operational demands of the marketing sector; - Adjust and optimize communication on the company's educational channels.

Rio De Janeiro, Brazil

Responsible for: - Manage a portfolio of clients, with a high level of guidance and supervision, through building a commercial relationship and understanding/mapping their main “pains”; - Meet daily, weekly and monthly goals, as per guidance and definition from the area's Coordination/Management, contacting companies via calls, emails and/or digital channels; - Execute sales actions, aligned with DRG's strategic planning and sales results in the segment/region of operation; - Prospect new accounts through telephone contacts, email and scheduling online demonstration meetings; - Guide, via telephone and/or e-mails, customers in opening technical and administrative calls; - Interact with the company's internal areas with the aim of ensuring that the demands of customers under their responsibility are met; - Carry out after-sales remotely, with customers, ensuring customer satisfaction and retention, in addition to generating new business opportunities; - Prepare proposals in CRM, negotiating and closing contracts with the client/prospect; - Monitor and maintain all updated data relating to the trajectory of customers (companies/opportunities) in the CRM, such as: registration of commercial visits, follow-up of activities and relevant facts; - Monitor the delivery cycle of products and services sold, supporting solutions to any problems; - Pipeline and forecast report in CRM, with a high level of guidance and supervision, using the company's methodology, ensuring visibility of business potential; - Invite companies and/or people to internal and external events, by sending emails, digital invitations, social networks, telephone contacts or WhatsApp; - Formulate and forward executive status reports on the actions carried out, by sharing documents online and/or sending emails.

Rio De Janeiro, Brazil

Responsible for: - Assist in effectively serving customers and organizing business tasks and documents. - Manage agendas, plan meetings, calls and visits. Support the sales team by keeping the commercial team well organized. - Update information within the company's CRM. - Prepare accurate quotes and maintain up-to-date and accessible commercial documentation. - Perform administrative tasks, such as correspondence control, archiving and other support activities. - Assist in monitoring sales and the after-sales process, ensuring customer satisfaction and retention. - Handle customer queries and problems. - Prepare presentations (.ppt) - Plan and develop the strategic content calendar and manage the company's social networks to build authority and expand the brand's digital presence - Create and develop materials Create and develop materials for social media, in addition to creating and editing videos seeking to attract new leads - Maintain relationships with the public through social media; - Supervise transactions between buyers and sellers, ensuring transparency and efficiency. - Collaborate with internal teams to implement marketing strategies and drive company growth.

Rio De Janeiro, Brazil

- Hired to help carry out customer training to make better use of the software sold by the company. - Great learning in the implementation and benefits of CRM, ERP and Financial software.

Mba, Retail And E-Commerce Management

Extension, High Ticket Sales Training

Activities and Societies: Spin selling, sessão estratégica.

Graduation, Commercial Management, Graduação