Tiago Isidro

Tiago Isidro Email and Phone Number

Reservations Manager @ Amendoeira Golf Resort @ Jupiter Hotel Group - Lisbon & Algarve
portimão, faro, portugal
Tiago Isidro's Location
Silves, Faro, Portugal, Portugal
About Tiago Isidro

Nasci no Alentejo onde vivi até aos meus 21 anos. Entrei na minha licenciatura (Estratégia e Gestão Turísticas) aos 17 anos e comecei a trabalhar na PT Comunicações aos 18 anos onde desenvolvi o gosto pelo contacto com clientes, permanecendo na empresa até terminar licenciatura (21 anos). Trabalhei durante ano e meio como agente de viagens na Best Travel (Beja), onde desenvolvi competências ao nível das vendas e reservas de produtos turísticos. Mudei-me para o Algarve com 22 anos, altura em que comecei a trabalhar no Grupo Oceânico e tive o primeiro contacto com o produto Golfe. Depois de dois anos a trabalhar na Oceânico Travel, organizando pacotes turísticos com os vários hotéis e campos de golfe do Algarve, mudei-me para a Amendoeira Golf Resort, projecto que acompanhei desde a sua criação e onde desempenhei funções de Chefe de Reservas com apoio ao Departamento Comercial durante cerca de 10 anos. Actualmente desempenho funções de Night Auditor no melhor Hotel do Algarve: o Júpiter Marina Hotel Couples & Spa.Considero-me uma uma pessoa proactiva, determinada, com capacidade de trabalhar sob pressão e de "vestir a camisola". Sou um profissional dedicado, com elevado sentido de responsabilidade e organização e desde cedo fui orientado para atingir objetivos pelo que sinto constante necessidade de aprender e evoluir na minha carreira profissional.

Tiago Isidro's Current Company Details
Jupiter Hotel Group - Lisbon & Algarve

Jupiter Hotel Group - Lisbon & Algarve

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Reservations Manager @ Amendoeira Golf Resort
portimão, faro, portugal
Website:
jupiterhoteis.com
Employees:
88
Tiago Isidro Work Experience Details
  • Jupiter Hotel Group - Lisbon & Algarve
    Night Auditor
    Jupiter Hotel Group - Lisbon & Algarve Mar 2019 - Present
    Portimão E Região, Portugal
    - Atendimento ao cliente, presencial e telefónico;- Reservas e facturação; - Realização de check-ins e check-outs; - Receber e Conferir Caixas do Spa, Bar e Restaurante; - Fecho do dia e impressão de listagens;- Controlo de caixa; Passagem de Serviço; - Controlo de Despertares e Serviços Especiais;
    View
  • Oceanico Group
    Reservations Manager Na Amendoeira Golf Resort
    Oceanico Group Oct 2016 - Jul 2018
    Algarve
    - Training staff, manage staff performance, improve procedures, answer complaints, prepare work schedules and distribute daily tasks;- Answer groups, events and training camp requests; - Update rates and golf courses layout in the Golf System; - Update tariffs, price tables and availability into the PMS, Channel Manager and Extranets; - Control planning of units available in order to guarantee maximum profitability and product quality; - Organize and participate in site inspection visits and fam trips; - Guarantee a cordial relation with commercial partners, manage all guest issues and ensure response to all queries; - Control credit and partners current accounts; recommend ways to increase revenue;
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  • Oceanico Group
    Reservations Department (Amendoeira Golf Resort)
    Oceanico Group Jan 2011 - Sep 2016
    Alcantarilha, Algarve, Portugal
    - Accommodation bookings; - Golf bookings;- Organization and management of groups, events and training camps (football, golf, tennis, etc.); - Owners and golf subscribers bookings;- Answer customer questions and give quotes by email or phone; - Invoicing and control of partners current accounts; - Organization of processes and preparation of arrivals; - Organization of shuttle service from hotels to golf courses;
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  • Oceanico Group
    Reservations & Comercial Assistant; Oceânico Travel
    Oceanico Group Jan 2009 - 2011
    Vilamoura
    - Drawing up tailor made packages and itineraries with accommodation, transfers, rent- car and the Oceânico Golf Courses (Victoria, Old Course, Millennium, Pinhal, Laguna, Faldo and O’Connor Jnr.); - Provide advice about hotels and golf courses; Making arrangements for accommodation, tee times, transfers, rent-a-car and restaurants bookings; - Invoicing clients and processing payments to suppliers; - Contact with reserved groups; Evaluate and follow-up customer feedbacks; - Visiting hotels and resorts to ascertain quality of the facilities; - Contacting with partners to make suitable commercial agreements;
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  • Best Travel
    Front Office Manager @ Best Travel And Guerin Rent-A-Car (Beja)
    Best Travel Sep 2007 - Dec 2008
    Beja, Alentejo, Portugal
    Travel Agency: - Book flights, tourist packages, hotels, rent-a-car and special events; - Dealing with customer queries face to face or by phone; - Quote holidays by email; Determine customers’ needs and preferences;- Advise about travel arrangements, products and destinations; - Plan and arrange tailor made packages and excursions; - Collect and process payments; - Make cash accounting; - Send vouchers and documentation to clients; - Deal with complaints and refunds; - Keeping brand, products, brochures and destinations knowledge up to date; - Update the store front and promote new products; - Meeting sales targets; - Improve the regional promotion to attract new customers; Rent-a-car: - Opening contracts; - Make vehicles check-in and check-out;- Selling additional insurance coverage; - Answer customers questions and give quotes; - Creating and managing corporate accounts; - Process the balance of daily transactions and prepare bank deposits; - Update inventory of vehicles that are in use or in maintenance; Tour Operator: - Provide assistance and cooperation in the tour operator Alentejo Tours; - Assist in the contracting with hotels;
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  • Portugal Telecom
    Call Center Agent
    Portugal Telecom May 2004 - Aug 2007
    Beja, Alentejo, Portugal
    Answer calls, provide customers with product information and accomplishes sales in services such as: - National Information Service (118/12118/1820); - International Information Service (171/177/179); - Operator Assisted Calls (120); - Wake-up Service (12161); - National and International Telegrams Service; - Yellow pages; - Lusomundo Cinemas; - BP Gas; - Tap / GroundForce; - CTT Postal Codes; - GigaShopping; - Fenix Intersegur;
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  • Escapa-Te Comigo, Viagens E Turismo
    Estagiário (Estágio Curricular No Âmbito Da Licenciatura
    Escapa-Te Comigo, Viagens E Turismo Jun 2006 - Sep 2006
    Beja, Portugal
    - Expediente Geral de uma Agência de Viagens;- Participação no processo de contratação do operador turístico Alentejo Tours;- Realização de Orçamentos; - Atendimento publico e telefónico;- Actualização de Montras;

Tiago Isidro Education Details

Frequently Asked Questions about Tiago Isidro

What company does Tiago Isidro work for?

Tiago Isidro works for Jupiter Hotel Group - Lisbon & Algarve

What is Tiago Isidro's role at the current company?

Tiago Isidro's current role is Reservations Manager @ Amendoeira Golf Resort.

What schools did Tiago Isidro attend?

Tiago Isidro attended Escola Superior De Tecnologia E Gestão - Instituto Politécnico De Beja, Universidade Do Algarve, Escola De Hotelaria E Turismo De Portalegre, Gecontur – Gestão E Consultoria Em Turismo, Lda., Nortravel - Agência De Viagens E Turismo, S.a;, Escola Secundária Diogo De Gouveia De Beja.

Who are Tiago Isidro's colleagues?

Tiago Isidro's colleagues are Ana Martins, Jorge Palma, Daniela Páscoa, Susana Rashevska, Andreia Pereira, Maimouna Barry, Luis Cardoso.

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