Domus Connect is a Company formed by a group of experienced executives, founders of Home Agent S.A. Our experience in structuring Work at Home Call Center Solutions started in 2010 and we’ve been developing a methodology capable of providing better customer service at a lower cost for our clients. We deploy state of the art technology, capable of handling your operation with stability, data protection and professionally.

Responsible for the entire operation of the company, always defining the best commercial strategy and the best customer service, aiming at the loyalty of the portfolio and achieving expressive results among the different business areas of the company.In addition, responsible for seeking high value-added partnerships aimed at increasing the company's revenue and ensuring even more the satisfaction of our customers.

Responsible for the entire operation of the company, always defining the best commercial strategy and the best customer service, aiming at the loyalty of the portfolio and achieving expressive results among the different business areas of the company.

Responsible for all the company's projects in the period, achieving an increase in annual sales of more than 50%, either by increasing the average ticket of existing customers, or by attracting new customers based on successful cases already within the portfolio.

Responsible for the largest BPO project of the company (commercial team), with annual sales of + 20 million reais, being the client one of the largest financial institutions in Brazil. +400 employees involved in the project and spread across Brazil.

Project 1Responsible for defining strategies for attracting members to the Procomex Institute in Brazil (promoting Foreign Trade) among the largest Foreign Trade companies in the country. Responsible for selecting and managing the sales team (5 sales professionals). Responsible for the relationship with the associates. Responsible for attracting sponsorships for the Institute's events.Duration of 3 years.Project 2Responsible for the expansion of the… Show more Project 1Responsible for defining strategies for attracting members to the Procomex Institute in Brazil (promoting Foreign Trade) among the largest Foreign Trade companies in the country. Responsible for selecting and managing the sales team (5 sales professionals). Responsible for the relationship with the associates. Responsible for attracting sponsorships for the Institute's events.Duration of 3 years.Project 2Responsible for the expansion of the Brazil-Germany Chamber of Commerce and Industry (AHK Mercosul), for its expansion in Latin America (Argentina, Paraguay, Uruguay). Having been responsible for the selection and training of commercial teams in all these countries (+50 young talents) for 2 years. Show less

Responsible for defining strategies to increase the ARPU - average revenue per unit, of the current customer base through cross selling between the different business areas (products) and coordinate the sales team.

Initially as a commercial trainee, during the initial 6 months, 2nd place nationally in terms of results among 60 commercial trainers spread throughout Brazil. Individually responsible for more than 20% increase in Amcham's revenue in the period.After this result, I was promoted to the position of senior commercial trainee, responsible for training and supervising new trainees entering the commercial area of ​​Amcham.After 1 year, promoted to the position of Commercial Coordinator… Show more Initially as a commercial trainee, during the initial 6 months, 2nd place nationally in terms of results among 60 commercial trainers spread throughout Brazil. Individually responsible for more than 20% increase in Amcham's revenue in the period.After this result, I was promoted to the position of senior commercial trainee, responsible for training and supervising new trainees entering the commercial area of ​​Amcham.After 1 year, promoted to the position of Commercial Coordinator, responsible for coordinating the entire commercial team of young talents (+20 new salespeople) every semester and for 1 year.After this period promoted to the position of Commercial Manager, responsible for managing, defining new strategies for attracting new associates, with goals achieved in a historical way, reaching the record number of sales of the organization (+2000 new sales in the period). Show less

Due to the performance of the first program in 1998, I was invited to return and be responsible for the welfare of guests from different parks in the Disney World complex in Florida, being trained to be attentive to any setbacks and ensuring the total satisfaction of the guests (as they obviously would like that it was in the "Disney World fantasy").

Responsible for teaching and training more than 200 students in the English language.

Responsible for customer service (delivery), cash register, cleaning, product replacement and obviously customer satisfaction. One of the best 360 ° experiences in terms of how to do the best job to ensure customer loyalty.

Responsible for the commercialization of the Transamérica Group's hosting to potential customers in Latin America and the United States.