Tiago Moraes Sarmento Email and Phone Number
Tiago Moraes Sarmento work email
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After leading the path to the Five Star by Forbes Travel Guide award at St. Regis Bahia Beach in Puerto Rico, Tiago was invited to join Belmond in Iguassu Falls in 2016 where he successfully achieved the same milestone within one year of joining the team. Upon the acquisition of Cap Juluca in Anguilla, Tiago was selected to return to the Caribbean to lead its full $121M renovation, rebranding and re-opening, whilst driving the Sales and Marketing strategy and execution of Area Belmond Caribbean Resorts.Tiago and his team victoriously obtained his third Forbes 5 star award and was then invited to elevate the Mount Nelson in Cape Town and repeat history, a fourth time with 5 star rating, turning him into one of the very few General Managers in the world with such an achievement.He was then promoted to lead the development and operation of the African properties for Belmond while leading the transformation of the Mount Nelson to be considered as the Best Hotel in Africa for “2024 worlds 50 best” and in 2023 for Travel & Leisure. Tiago is a passionate leader, who believes in positive energy and exceeding goals while doing the right thing. He is a strategic partner in all Belmond worldwide Operational Projects that involve what is next in Luxury and on the crafting of operational solutions and concepts. Experienced operator, Tiago has a unique way of building successful and high performing teams while implementing winning strategies laser focused on details that bring that extra value to the assets he manages, being through relationships and through the luxury of a special creativity talent. Tiago is an extraordinary Marketeer and the key to his successes are driven originally on the positioning he drives for the assets and destinations he manages. Tiago was awarded by Belmond CEO as the Brand Ambassador 2019.For Tiago, there is nothing like a good shared laugh, challenge the status quo and drive his team to be number one through a creative strategy.
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Managing Director - MexicoBelmondMexico City, Mexico
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Managing Director - Southern AfricaBelmond Sep 2023 - PresentCape Town, Western Cape, South Africa
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General ManagerMount Nelson, A Belmond Hotel Nov 2021 - Present -
Member Board Of DirectorsAnguilla Tourist Board Jul 2020 - Mar 2022AnguillaAs Director of the Board of Anguilla Tourism, I was able to re-strategize and redefine the overall Marketing position of Anguilla as a destination: - Partnered with Luxury Consortias such as Virtuoso, Traveler Made, Travel & Leisure, etc - We crafted individual strategies to different world regions of feeder markets, all aligned with an overall strategic plan put in place.- Started first ever flight connection between AXA and Continental USA land (MIA) with American Airways - Redesigned travel promotional calendar and representation of Anguilla in the different sources of business. -
General ManagerCap Juluca, A Belmond Hotel Jul 2017 - Nov 2021- Invited by Belmond COO to manage the acquisition of the re-flagging of the resort - Lead a 15-month renovation - largest investment ever in the history of Belmond - Built positive relationships with two very different local Governments, always with the key goal of support the local economy, tourism and community development- Managed re-design of the property and doubled capacity, created 4 F&B unique concepts as well as Belmond Villa Host Service- Lead several relief fund initiatives post 2017 Hurricanes, to support staff families and local community- Most successful Belmond opening, exceeded service quality, staff engagement, and EBITDA goals (two years straight) - exceed 4 year pro-forma bottom line each year - Awarded as Belmond Brand Ambassador for the year of 2019BELMOND AREA CARIBBEANAlso directly responsible for Sales, Marketing and Revenue of Belmond La Samanna, Saint Martin, which exceeded revenue budgeted goals for the first two years in a row. -
General ManagerBelmond Hotel Das Cataratas Aug 2016 - Jul 2017Foz Do Iguaçu, Paraná, BrazilLead the team to be awarded as the first and only Five Star Hotel by Forbes Travel Guide in South America.Developed and implemented plan to mitigate the shortage of occupancy due to economic crisis in Brazil by leading different ways to achieving additional revenue per occupied room and substancial cost reduction processes. Ranked on top company wide on EBITDA retention / flow through. -
Hotel Manager - The St. Regis Bahia Beach Resort, Puerto RicoStarwood Hotels & Resorts Worldwide, Inc. Sep 2012 - Aug 2016In charge of an efficient daily operation of the Resort as well as profitability strategy and sales & marketing. Lead a YOY +$2,3M USD GOP increase on profit Operational Excellence Project.Lead the return of Five Diamond (AAA mistery shopping) scores and the drove the accomplishment of Forbes Travel Guide Five Star rating - a first at Bahia Beach.From September 2012 through March 2014 also lead the Sales & Marketing efforts as Director of the department:- Drove sales and marketing department Starvoice® engagement score up by 10 points (out of 100) in one year- Implemented overtime balancing process in sales and catering department- Fostered change in culture between sales and operational teams – focus on one common goal- Meeting Planner Satisfaction Index – led team increase 9% YOY through quarterly smart plans and process revisions- Top line – exceded past year total revenue by 11.9% & budget by 3.9% - leisure focused strategyP&L -
General Manager (Task-Force) - W Vieques Retreat And Spa, Vieques IslandStarwood Hotels & Resorts Worldwide, Inc. Jul 2015 - Sep 2015Vieques IslandCalled by Starwood to lead the company while waiting for the GM USA visa to be approved. In these 3 months: - Through on the floor management philosophy, achieved highest GEI (Quality Index) results ever (8.91)- Launched low season contingency plan focused on labour and expense savings and on revenue generation- Created F&B concepts (wine wednesday, sushi and paella nights) - reflected capture ratio increase 14% YOY,- Removed operational obstacles for the team to prospect and work more efficiently.- Drove and hosted work-shop for the W Retreat Global Brand concept re-positioning- Created The Insider paper and on black boards, daily and weekly communication tool
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Director Of Sales & Marketing - The St. Regis TianjinStarwood Hotels & Resorts Worldwide, Inc. May 2011 - Sep 2012TianjinPRE-OPENING:- Six months implementing and driving strategies focusing on brand and sales penetration,- F&B outlets and Catering product concept creation, purchased FF&E for F&B together with ownership.PEOPLE:- Managing a Chinese team, develop and train the S&M team on luxury sales and branding Management- Direct contact with owning company, represented General Manager (during absense of GM for 5 months) on daily operations including attending St. Regis worldwide GM’s summit.RESULTS:- In June 2012, increased rooms full year revenue forecast on 5% occupancy and RevPAR on 4%, Banqueting full year forecast increased versus budget 2.5% to 14.6 million RMBMARKETING:- Drove several marketing initiatives like the 1st ever Fashion week in Tianjin, or social media focused F&B campaigns (pioneer in Tianjin). Managed a level 3 social media crisis on property.
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Director Of Sales & Marketing - The St. Regis Mexico CityStarwood Hotels & Resorts Worldwide, Inc. Sep 2008 - May 2011Mexico City Area, MexicoPRE-OPENING:- One year of 360° Hotel pre-opening activities together with the GM - including Sales, F&B concept development, Rev. Management, purchasing, H.R., construction supervisingOPERATIONS:- In charge of the property whilst General Manager was absent. Represented GM during SVP visits- Led quality mistery shopping program visits on behalf of the GM, action plan and accomplishments- Assisted GM with service quality supervision in F&B & Catering departments (no F&B Director on property)- Rooms – Supported the GM during replacement of the Rooms Director position (high season)PEOPLE:- Developed the best team in the country (Sales, Banqueting, Rev. Management & Reservations)Sales Results- Leader in the city in RevPAR index change since day one and achieved number one in RevPAR for the last 4 consecutive months before moving to China- First year market penetration twice faster than last Luxury Starwood property opened in the City- Hotel host for the 2010 International Symposium for Virtuoso International Travel Association- Hotel rewarded within the Condé Nast Traveler hot list Hotels in the world
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Dtor Sales & Marketing - Hotel Marques De Riscal - Luxury CollectionStarwood Hotels & Resorts Worldwide, Inc. Aug 2006 - Sep 2008Elciego, SpainPRE-OPENING:- Official promotion to DOSM after 1 year period as the Sales and Marketing leaderPEOPLE:- Member of Executive Committee managing a great team of Sales, Groups & Marketing - Rewarded Best Starwood Pre-opening Team Iberia 2006 MARKETING:- Prepared extensive opening marketing plan to personally present to Starwood CEO - Positioned the Hotel within the world top luxury wine and gastronomy hotels, through an extensive PR/Media exposure and execute a unique programming since day one.OPERATIONS- Hotel Manager on Duty when not travellingSALES:- Key markets - Spain, USA, UK & France (attended ITB, Virtuoso TM, IT&MI, Fitur & others).REVENUE:- Prepared hotel opening budget including rooms & F&B - designed strategy to achieve results
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Account Manager - Sheraton Lisboa Hotel & TowersStarwood Hotels & Resorts Worldwide, Inc. Apr 2004 - Aug 2006Lisbon Area, Portugal- Promotion from Sales Executive to Account Manager after one year in the role to directly assist the Director of Sales in administrative tasks - Six Sigma Green Belt since March 2005SALES- Managed key transient and group accounts - FIT, DMC, TMC, corporate and agencies - Managed national and international markets - USA, Germany and Italy - In 2004, achieved 149% of yearly set sales quota and in 2005 achieved 167% - was qualified during both years for the Worlwide Starwood top sales incentive trip MARKETING- Together with Revenue Manager has created, analysed and promoted hotel packages, and rates, lead the first Revenue Maximizing weekly meetings in the hotel
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Event Sales Co-Ordinator - The Westin Turnberry Resort,Starwood Hotels & Resorts Worldwide, Inc. Jan 2003 - Apr 2004Ayrshire, ScotlandGROUPS AND EVENT SALES- Sold and co-ordinated group reservations, conferences, golf events & incentives (from catering events, small groups of 10 rooms up to full buy out programs)REVENUE MANAGEMENT- Drove projects of competitors analysis for the Resort Revenue Director - Handled Resort Sales (Individual 360˚ Reservation calls) in specific periodsTRAINING- Official Trainer of "Starwood Cares for You" for the whole hotel staff members - the company’s official customer care programme
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Management Trainee - The Westin Turnberry Resort, ScotlandStarwood Hotels & Resorts Worldwide, Inc. Sep 2001 - Dec 2001Ayrshire, ScotlandFINANCE:- F&B Cost Control, Accounts payable and Accounts Invoicing - 30 daysSALES & MARKETING:- Sales & Marketing, Events, Reservations and Revenue Management - 30 days FRONT OFFICE:- Shadowed the Night Manager during overnight shifts (night audit) - 15 daysF&B:- Casual waiter in the Main Bar and Banqueting Department - 350 hours
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Assistant F&B Manager (Management Trainee) - The Westin La Quinta Golf ResortStarwood Hotels & Resorts Worldwide, Inc. Jun 2001 - Sep 2001Marbella E Região, EspanhaF&B- Assistant to the Food and Beverage Manager - 90 days- Bar Supervisor (bar-opening); menu cost control, created the first F&B Operations Manual- Wrote in Spanish and English the Restaurant menu - coordinated with the graphic agency for printing ENGINEERING- Course on Maximu store & utilities management system, set-up database and trained the staff - 7 daysPURCHASING- Introduced to purchasing and cellar procedures, made the hotel’s annual and monthly inventories - 8 days
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Waiter And F&B SupervisorCasa Quinta Do Patino, Luxury Boutique Hotel Oct 1998 - May 2001- Restaurant, Bar and Catering.
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Front Desk And Executive Desk Agent - Sheraton Brussels Hotel & TowersStarwood Hotels & Resorts Worldwide, Inc. Jul 2000 - Sep 2000Brussels Area, BelgiumMANAGEMENT TRAINING:- Best up-seller and Starwood Preferred Guest enroller of the team for August and September 2000- Achieved grade of 20 points (out of 20) for Placement.
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F&B Trainee - Sheraton The Park Lane HotelStarwood Hotels & Resorts Worldwide, Inc. Jul 1999 - Sep 1999London, United KingdomWaiter in the Main Bar, Banqueting Department and Main Restaurant- Commis chef in Main Kitchen and a la carte in the Brasserie Kitchen- Achieved grade of 18 points (out of 20) for Placement.
Tiago Moraes Sarmento Skills
Tiago Moraes Sarmento Education Details
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Hospitality Management -
Six Sigma Academy - Starwood Hotels & ResortsGreen Belt Training Course -
Hospitality Management
Frequently Asked Questions about Tiago Moraes Sarmento
What company does Tiago Moraes Sarmento work for?
Tiago Moraes Sarmento works for Belmond
What is Tiago Moraes Sarmento's role at the current company?
Tiago Moraes Sarmento's current role is Managing Director - Mexico.
What is Tiago Moraes Sarmento's email address?
Tiago Moraes Sarmento's email address is ti****@****els.com
What schools did Tiago Moraes Sarmento attend?
Tiago Moraes Sarmento attended Insead, Glion Institute Of Higher Education, Six Sigma Academy - Starwood Hotels & Resorts, Escola Superior De Hotelaria E Turismo Do Estoril.
What skills is Tiago Moraes Sarmento known for?
Tiago Moraes Sarmento has skills like Wine, Sales, Marketing, Hotels, Architecture, Hospitality Industry, Hospitality, Revenue Analysis, Hospitality Management, Hotel Management, Food And Beverage, Resorts.
Who are Tiago Moraes Sarmento's colleagues?
Tiago Moraes Sarmento's colleagues are Milagros Ramirez Leon, Suzanne Sourour, Ilaria Lascialfari, Mauricio Valencia, Riccardo Maglione, Rafael Peloi, Rhianon Taylor.
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