Tiago Quadra Email & Phone Number

Montreal, Quebec, Ca

Montreal, Quebec, Ca

Installed and Administered a small business e-commerce solution based on WordPress/WooCommerce running on Linux, Apache, MySQL and hosted on Google Cloud VM instances.

Rio De Janeiro, Br

Led a small team of consultants on projects to assess process maturity, as well as devise and implement improvement plans Supervised and guided improvements in IT support and operation processes in Insurance Service CompaniesCo-lead the client's internal team on the final phases of projects, to ensure the benefits were stable and changes were absorbed

Rio De Janeiro, Br

Reported to the company CFO / IR OfficerRedesigned the support and maintenance structure for business applications, leading to better practices for development and deploymentBrought about effective changes in the company culture, carrying out a substantial transition from a practice of custom-development to the adoption of SAP as the main solution to support business processesCarried out two SAP implementation waves, the first focused on back-office processes and second reaching out a set of core business processes

Rio De Janeiro, Br

Redesigned the support and maintenance structure and process for all infrastructure, including end-user support. The new support and maintenance were based on an ITSM / ITIL framework with a focus on service desk function, incident management, problem management and change managementRenegotiated and consolidated the support contracts for all sites with strategic partners

Rio De Janeiro, Br

Defined the new IT infrastructure baseline for the headquarters and all remote sitesPlanned and migrated the old infrastructure based on Novel Netware, GroupWise and Frame Relay links to the new architecture based on hybrid Linux and windows with IP VPN linksMaintained and supported of the new installed Linux servers and network devices

Rio De Janeiro, Rio De Janeiro, Br

I was part of a project team in charge of multiple projects with different clients and providing 3rd level specialized supportProvided Linux 3rd level support to internal staff and client’s staffInstalled, maintained and supported Linux for diverse purposes, such as network servers, web application servers and database servers

Rio De Janeiro, Rj, Br

Installed, maintained and supported Cisco switches and routersInstalled, maintained and supported Linux (network servers) and Windows NT/2k (application, database and mail servers)Installed and administered Oracle 9i and Oracle iASC++ development of the company call center application

I joined the company for my Linux knowledge to address a new demand to install and support Linux Network servers for the company clients, with the challenge to learn and be able to fully participate in the team activities on Novell Netware and Network support and projects. I was deeply interested in Network Equipment and became one of the 2 team members trained to install and support the backbone layer 3 switches working gigabit-ethernet (new at the time) and ATM.Install, upgrade and support 3com and Cisco layer 3 switches and routers;Install and support Linux servers acting as network servers (dhcp, dns bind, ipfwadm/ipchains firewall, squid proxy, samba, apache, sendmail/mta);Produce technical documentation with maintenance instructions to clients internal staff and team members;