Digital Transformation on Organizations through the implementation of Freshworks suite of products:a) Freshdesk - Omnichannel Customer Service Helpdesk, classified as Leader and Visionary on the Gartner Magic Quadrantb) Freshservice - ITSM, ESM, Asset Management, Project Management, Services Catalogc) Freshcaller - cloud call center, lower costs and improves efficiencyd) Freshchat & Chatbot - next generation automatic and realtime customer servicee) Freshworks CRM - integrated with digital marketing, never miss a Lead or Deal datef) Freshteam - Paperless Recruitment and Onboarding

Founder of this leading Consulting company focused in CRM, Retail Intelligence & Customer Support technologies, both for Operational productivity and Sales increaseState of the Art Helpdesk Technology for Customer Support, optimizes teams productivity, whilst motivating staff, and bringing Excellence to daily interactions with ClientsExpanding throughout Europe, a Retail Intelligence solution for measuring Consumer Behavior whilst at Stores, hence optimizing shopping experience, employees performance and turnover growthLeading online CRM for Marketing&Sales, winner of several International awards

Tiago Queiroga, a 20-year experienced executive manager, was named Managing Partner of Sotheby’s International Realty Portugal in February 2007 and was responsible for this worldwide network strategic growth in Portugal as a leading provider of luxury real estate services.Lead and built this project from scratch, creating an organization with 4 offices, 50 collaborators and in which the sales volume has been doubling year after year since its beginning.With a regular presence on the main Communication Media in Portugal, this company that is already the luxury market leader in Portugal, achieved an unmatched brand awareness being the opinion leader whenever the journalists needed a trusted opinion about this market segment.

Operations Manager for this leading luxury Retail company with 55+stores of internationally acclaimed brands such as: Timberland, Furla, Guess, Vans, Tods, BurberryWith a strong drive for results accomplishment, Tiago successfully lead and implemented several Retail strategic programs such as: mistery client, stocks audit, salespeople incentives, business intelligence software