Tiago Vidal Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro E Região, Brasil

• Responsible for Managing IT, in order to prepare the company for new Market fronts• Responsible for the IT processes in the BSM audit (2016, 2017 and 2018)• Responsible for the implementation of the VOIP project• Responsible for the Datacenter resizing project• Reduced IT cost with resource optimization

Porto Alegre E Região, Brasil

- AWS Cloud Infraestructure Consultant

Rio De Janeiro

• Responsible for All IT Infrastructure Implementation Project• Support and maintain Cloud Services as AWS and Office365• Responsible for design plan and mobilization of IT infrastructure in our off-shore ship in SouthAfrica• Responsible for design plan and mobilization of IT infrastructure in our Operational Base in Macaé/Brazil• Responsible for strategic agreements with suppliers who brought great financial and technological benefits to company.• Day to day operations, Incident, Problem and Change management including troubleshooting on Production environments• Security Management

• Responsible for the Brazilian payment service (SPB) infrastructure• Project Management• Day to day operations, Incident, Problem and Change management including troubleshooting on Production environments• Security Management• Windows/Linux network administrator

• Service Support Coordinator• Responsible for maintaining internal Service levels• Co-responsible for introducing the implementation of ITIL v3 processes• Responsible for KPIs and service knowledge base, resulting in optimizing the performance of the team• Responsible for budget and headcount planning• Member of IT Governance Committee• Member of Information Security Committee

• Project Management• Team leader• Member of the committee for implementation of the Balanced Score Card• Implementation of the culture of incident management, resulting in performance indicators (KPIs), management reporting, and knowledge base service (KBs)• Recruitment and selection of IT professionals• Day to day operations, Incident, Problem and Change management including troubleshooting on Production environments• Responsible for Disaster Recovery Plan• Windows/Linux network administrator• Planning infrastructure for remote offices throughout Brazil• Database administrator (Oracle 8.0.4)

Bachelor'S Degree, Computer Science, Transferred

Bachelor'S Degree, Computer And Information Sciences And Support Services