Assigned to client AB InBev by Mouts TI Consultancy.

Conduzindo o processo end-to-end, realizei pesquisas de discovery e implementei melhorias nos módulos e componentes do portal da TIM, resultando em aumento na conversão, satisfação do cliente e acessibilidade - contribuindo para a conquista do Prêmio Anatel de Acessibilidade em Telecomunicações. Minha experiência abrange otimização de fluxos de pagamento, facilitação de dinâmicas de co-criação multidisciplinares e compartilhamento de conhecimentos através de workshops em Design Thinking e Lean… Show more Conduzindo o processo end-to-end, realizei pesquisas de discovery e implementei melhorias nos módulos e componentes do portal da TIM, resultando em aumento na conversão, satisfação do cliente e acessibilidade - contribuindo para a conquista do Prêmio Anatel de Acessibilidade em Telecomunicações. Minha experiência abrange otimização de fluxos de pagamento, facilitação de dinâmicas de co-criação multidisciplinares e compartilhamento de conhecimentos através de workshops em Design Thinking e Lean Inception. Show less

As a UX Designer at Caixa Economica Federal, I am a technical reference within the community, working on projects for social and judicial deposits communities at Caixa. I have experience collaborating on web, app, and internal systems projects for diverse audiences, including conducting moderate usability tests, perception satisfaction research, and creating user flow diagrams and blueprints. My facilitator stance helps to present customized solutions that meet business and user needs. My… Show more As a UX Designer at Caixa Economica Federal, I am a technical reference within the community, working on projects for social and judicial deposits communities at Caixa. I have experience collaborating on web, app, and internal systems projects for diverse audiences, including conducting moderate usability tests, perception satisfaction research, and creating user flow diagrams and blueprints. My facilitator stance helps to present customized solutions that meet business and user needs. My ability to understand complex scenarios enables me to work on challenging projects for diverse audiences. Show less

As an entrepreneur at Wish Planner, I put into practice my passion for creating solutions that improve people's lives. My expertise in the entire product lifecycle, from conception to sale, allowed me to develop planners and also a original method, an step-by-step process that helped thousands of people have a more organized and planned life. As the company manager, I learned to combine product design and business management skills to create successful solutions.I also highlight the… Show more As an entrepreneur at Wish Planner, I put into practice my passion for creating solutions that improve people's lives. My expertise in the entire product lifecycle, from conception to sale, allowed me to develop planners and also a original method, an step-by-step process that helped thousands of people have a more organized and planned life. As the company manager, I learned to combine product design and business management skills to create successful solutions.I also highlight the customized product projects I developed for Johnson & Johnson, CIEDS, Chamex, and Sebrae-RJ. As a result of my work at Wish Planner, I received recognition from Shell Iniciativa Jovem for Sustainable Entrepreneurship and gave lectures at Sebrae-RJ. Show less

As a UX Designer at CoBlue, I led the implementation of the Design System, acting as a facilitator in the communication between design and development teams. In addition, I participated in the entiry UX process, from analyzing user data and CS tickets to deeply understand the problem, to creating high and low fidelity prototypes and conducting moderate usability tests. I used methodologies such as Design Sprint and Lean Inception to facilitate workshops and develop solutions aligned with… Show more As a UX Designer at CoBlue, I led the implementation of the Design System, acting as a facilitator in the communication between design and development teams. In addition, I participated in the entiry UX process, from analyzing user data and CS tickets to deeply understand the problem, to creating high and low fidelity prototypes and conducting moderate usability tests. I used methodologies such as Design Sprint and Lean Inception to facilitate workshops and develop solutions aligned with business needs. With my commitment to combining business needs with design solutions, I contributed to the growth and maturity of UX Design at CoBlue. Show less

As a social entrepreneur at Já Pensou!?, I created initiatives aimed at promoting social entrepreneurship in Campo Grande, a populous neighborhood lacking in support and initiatives. For three years, I organized events with lectures and design thinking ideation to rethink how we interact with the neighborhood. I developed educational material on social entrepreneurship for children, which was replicated in an NGO in Portugal. I also created a Social Entrepreneurship podcast with over 15… Show more As a social entrepreneur at Já Pensou!?, I created initiatives aimed at promoting social entrepreneurship in Campo Grande, a populous neighborhood lacking in support and initiatives. For three years, I organized events with lectures and design thinking ideation to rethink how we interact with the neighborhood. I developed educational material on social entrepreneurship for children, which was replicated in an NGO in Portugal. I also created a Social Entrepreneurship podcast with over 15 programs featuring various guests from Brazil. Show less

As a strategic planning consultant at Symnetics, I had the opportunity to work on challenging projects for clients from various industries, such as government, healthcare, industry, and logistics. I was involved in all project stages, from building and managing strategy mapping using the Balanced Scorecard (BSC) to developing new business models and presenting results to support strategic decision-making. Additionally, I was responsible for conducting training sessions and managing client… Show more As a strategic planning consultant at Symnetics, I had the opportunity to work on challenging projects for clients from various industries, such as government, healthcare, industry, and logistics. I was involved in all project stages, from building and managing strategy mapping using the Balanced Scorecard (BSC) to developing new business models and presenting results to support strategic decision-making. Additionally, I was responsible for conducting training sessions and managing client relationships, learning how to handle different profiles and needs. By working in a team, I ensured project excellence and contributed to the success of Symnetics' clients. Show less

• Apoiei na implementação do Sistema de Qualidade nas áreas de operação e manutenção dos Portos Sul.• Suporte no desdobramento de metas das gerências dos Portos Sul. • Mapeamento e padronização de processos das áreas;• Realização de Auditoria de Procedimentos e Processos;• Monitoramento de resultados e tratamento dos desvios utilizando o PDCA;• Realização/gerenciamento da melhoria contínua através da implantação de Programas de Qualidade (5s, CCQ, PDCA); • Realização de… Show more • Apoiei na implementação do Sistema de Qualidade nas áreas de operação e manutenção dos Portos Sul.• Suporte no desdobramento de metas das gerências dos Portos Sul. • Mapeamento e padronização de processos das áreas;• Realização de Auditoria de Procedimentos e Processos;• Monitoramento de resultados e tratamento dos desvios utilizando o PDCA;• Realização/gerenciamento da melhoria contínua através da implantação de Programas de Qualidade (5s, CCQ, PDCA); • Realização de treinamentos de capacitação na área; Show less

• Gerenciamento das informações de segurança dos Portos Sul.• Elaboração de relatórios gerenciais da área;• Análise e apoio na elaboração de planos de não conformidade;• Análise dos dados de segurança e desenvolvimento de relatórios de tendência;• Apoio na seleção de estagiários da área;• 2º lugar na Convenção de CCQ dos Portos Sul

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