Tiago Melo Email & Phone Number

Sao Paulo, Sao Paulo, Brazil

• Led a team of 18 professionals in the areas of infrastructure, development, ERP Protheus (TOTVS), SQL/MongoDB database and information security, ensuring the support and technological evolution of the business.
• Led the migration of on-premises servers to a hybrid and multi-cloud environment (Azure), implementing DRP and strengthening operational resilience.
• Supported the integrated monitoring of tools such as Dynatrace, Grafana and Zabbix, increasing visibility and proactivity in service management.
• Led critical projects, such as the implementation of CRM Dynamics 365 (Sales) and the Microsoft 365 Platform (Exchange, SharePoint, Teams and OneDrive), promoting greater collaboration between teams.
• Cybersecurity management with standards such as ISO 27001/27005, LGPD and NIST, using technologies such as Fortinet and WAF, ensuring compliance and risk mitigation.
• Support in the preparation of CAPEX and OPEX budgets, optimizing costs with infrastructure and technological innovation.Highlight: I carried out the digital transformation and modernization of internal processes.

Sao Paulo, Sao Paulo, Brazil

• Coordinated a team of 10 employees in IT operations for the B2B, B2C and corporate segments, ensuring the support of critical systems and mitigating impacts.
• Responsible for managing platforms such as Azure, ERP Protheus, Fluig and integrated logistics solutions (Lincros, SFX, Vesta), ensuring availability and high performance for clients such as Amazon, Cielo, Mercado.
• Supported observability and automation practices in the Center of Excellence and Observability (COE) with tools such as Dynatrace, improving response times and monitoring SLAs.
• Active role in the Change Advisory Board (CAB), leading continuous improvement and risk reduction actions in projects and organizational changes.
• Conducted operational immersions to identify and implement process improvements, contributing to the efficiency and innovation of logistics operations.Highlight: Increased operational stability in strategic clients and.

Sao Caetano Do Sul, Sao Paulo, Brazil

• Managed the areas of infrastructure, systems and information security, working in direct alignment with the CEO and leading internal and external audits with international standards (Germany).
• Developed and implemented the complete mapping of business processes and their systemic integrations, optimizing operational flows and reducing bottlenecks.
• Led support projects, improvements to ERPs and critical systems such as Protheus, TMS, WMS Logix and IoT devices, ensuring business continuity.
• Implemented innovative solutions for drug serialization and electronic leaflet (comply with ANVISA), as well as automation for fractionation, separation and checking of products.
• Strengthened information security with adjustments to the LGPD and implementation of operational redundancies to ensure high availability.
• Controlled CAPEX/OPEX, ensuring the financial efficiency of operations.Highlight: Implemented significant improvements in regulatory compliance and security, positioning IT as a driver of innovation and operational.

São Paulo And Region, Brazil

• I coordinated the systems area, leading the integration of ERP Protheus with tools such as Fluig, Power BI and GeoSales, optimizing processes and strategic reports.
• Participated in part of the migration of processes from ERP JD Edwards (Oracle) to Protheus, ensuring operational continuity and adaptation to new business flows.
• Implemented the Santa Catarina branch with tax benefits, integrating operations and systems efficiently.
• Promoted significant improvements in inventory accuracy and revitalization of accounting processes, ensuring compliance and efficiency.
• Adapted systems and processes to LGPD standards, mitigating risks and strengthening information security.Highlight: Leadership in strategic integrations and migrations that optimized the operation and strengthened.

Guarulhos

• Promoted to coordinator, I led a team of 4 employees, ensuring support and continuous improvements to ERP Protheus and its integrations.
• Conducted impact projects, such as Protheus version migration, integration with WMS Senior and revitalization of accounting and tax modules, optimizing operations and reducing operational costs.
• I mapped and reorganized business processes with BPMN, promoting improvements in “AS IS” and “TO BE” flows.
• Managed contracts, suppliers and risks, ensuring the delivery of high-quality solutions aligned with strategic objectives.Highlight: Implemented systemic improvements that increased operational efficiency and.

Guarulhos

• Acted as a link between PROT-CAP (Bunzl group company) and TOTVS, ensuring the stability of a robust environment with 500 simultaneous connections, load balancing and servers configured for high performance.
• I resolved inconsistencies, implemented new routines and updates to the Protheus ERP, serving BackOffice areas and verticals such as Payroll, Electronic Point, Shipper Freight Management and EIC.
• Ensured tax and fiscal compliance through the management of obligations such as eSocial, DIRF, RAIS, SPED Contábil/Tax/PIS-COFINS, among others.
• Developed customizations in ADVPL, including new programs, personalized reports, entry points and specific routines to meet business demands.
• Managed SQL Server 2008 databases, monitoring CPU consumption, locks and general performance, ensuring the stability of the environment.
• Documented changes to programs using Tortoise Hg, promoting transparency and control of software versions.Highlight: Optimized the performance of the Protheus environment and implemented improvements that guaranteed.

São Paulo And Region, Brazil

• Participated in 30+ ERP implementation and migration projects (SAP, Oracle to Protheus), leading requirements gathering, approvals and training of key users.
• Specialist in Protheus administrative modules, such as fixed assets, purchasing, inventory, tax, billing, financial and accounting, with strong experience in systems integration.
• Promoted the transition of versions and adaptations to meet tax obligations, developing documentation and providing training.
• Active in architecture and programming (ADVPL, SQL Server), ensuring high quality customizations and adaptation to customer needs.Highlight: Guarantee of success in strategic implementations and migrations.

Sao Bernardo Do Campo

• Ensuring efficient technical support for corporate users, increasing satisfaction and continuity of operations for large clients.
• Working with Mainframe, Windows, Office, Lotus Notes, networks, email inboxes and remote software installation, ensuring agility in problem solving.
• Proactive in identifying and resolving incidents at the first and second levels, minimizing impacts for end users.
• Contributed to the continuous improvement of IT services, documenting incidents and generating insights for preventive solutions.Highlight: Improved customer satisfaction by ensuring agile and effective technical.

Sao Bernardo Do Campo

• Provided support for the entire local infrastructure, including Active Directory (AD) management, TCP/IP configuration, server maintenance, routers, switches, firewalls, and structured cabling.
• Performed computer assembly and maintenance, system testing, and software implementations, ensuring the continuity of academic and administrative services.
• Developed technical documentation and detailed specifications to standardize IT team operations.
• Conducted training and clarified questions for employees, promoting the efficient use of technological resources.Highlight: Contributed to the modernization and efficiency of technical support processes, strengthening.

Mba In Solution Architecture, It

This MBA addresses the creation of unique solutions that increase productivity and efficiency, raising quality, reducing risks and.

Postgraduate, Agile Management, Projects And Innovation

Themes developed: - Ambidexterity in the creation process: innovation and technology. - Corporate culture as a lever for success..

English Intensive Immersion Level 4, English Language And Literature, General

Intensive English, Letters - English Language And English Language Literatures

Bachelor In Information Systems, Technology