IoT device accreditation and technical support collaborating with manufacturers to troubleshoot failures.Planned and performed network & device testing accreditation (iOS, WatchOS & Android) to enable IMS services - such as VoLTE and - in the Netherlands, Germany, France, Spain and the United Kingdom. Responsible for governance and support on 3rd party testing tools such as SIGOS GlobalRoaming and Nemo Handy/Analyzer.Visited the key accounts, in the EMEA region, collected in-field Radio Access Technologies KPIs, created reports and suggested network adjustments to improve service quality and accessibility.Tools used:QCOMQXDMCOMPRION Interoperability Test CentreSIM StudioiTester

Provided technical support for customers worldwide to support pre-sales and post-sales processes, addressing all product-related queries on time. Visited the key accounts, in the EMEA region, collected in-field Radio Access Technologies KPIs, created reports and suggested network adjustments to improve service quality and accessibility. Established best practices between L1 support teams, identifying failure patterns to reduce support costs by providing training to the L1 teams. Planned and performed network & device testing accreditation (iOS, WatchOS & Android) to enable IMS services - such as VoLTE and - in the Netherlands, Germany, France, Spain and the United Kingdom. Provided punctual assistance on the company data centres on some network nodes including the Remote SIM Provisioning servers. Tools used: Nemo Handy/Analyzer SIGOS Global Roamer iTester

Provided technical support for customers worldwide to support pre-sales and post-sales processes, addressing all product-related queries on time.Visited the key accounts, in the EMEA region, collected in-field Radio Access Technologies KPIs, created reports and suggested network adjustments to improve service quality and accessibility.Established best practices between L1 support teams, identifying failure patterns to reduce support costs by providing training to the L1 teams.Planned and performed network & device testing accreditation (iOS, WatchOS & Android) to enable IMS services - such as VoLTE and - in the Netherlands, Germany, France, Spain and the United Kingdom. Responsible for governance and support on 3rd party testing tools such as SIGOS GlobalRoaming and Nemo Handy/Analyzer.Provided punctual assistance on the company data centres on some network nodes including the Remote SIM Provisioning servers.Tools used:Nemo Handy/AnalyzerSIGOS Global RoameriTester

Provided customer support, for the domestic market, troubleshooting all the issues related to computers, printers, smartphones and tablets.Ensure all the incidences, repairs and system configurations via remote support tools.Commit to the NPS and SLA metrics on the inbound and outbound calls.Sales advisory on all the domestic company products and services.Gold Award 2015 by APCC - Portuguese Association of Call-Centers in the Category "Other Services"

Provided internal IT support to all the company publications.Provided technical support to the TV channel of the Cofina group (CMTV) and their broadcast transmissions.Maintenance of the internal network and the informatic equipment

Internship in the scope of the course of IT networks management systemsIn this internship, I was responsible for repairing and maintaining customer equipment and providing sales advisory.

Provided technical support for the Operational System Windows 8 and the Microsoft Store ApplicationsCustomer payment data management and technical troubleshooting.Support on installing and configuring the Windows Store applications on the newly launched Windows 8.Microsoft Account, Xbox Live and Outlook Plus account management.Gestão de contas Microsoft e assinaturas Xbox live e Outlook Plus. Developed an internal web application to create automatic templates to register calls and quickly access to the top main issues. (JS based)

Provided sales and technical support to the company products, in store.

I was responsible for repairing and maintaining customer equipment and providing sales advisory.

Professional internship preparing and installing servers in most Portuguese municipalities and libraries.