Tiago Santos Email & Phone Number

Lisbon, Portugal

Vialonga

Develops standards, procedures and work instructions;Contribute to the development of an operational strategic OpCo IT plan;Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders;Coordinates service delivery;Ensure full operational service delivery; Establishes regular status reports on system performance, availability and capacity;Create periodic analyses and reports upon service metrics.

Vialonga

Infrastructure Support at SCC-Sociedade Central de Cervejas e Bebidas SA (Vialonga)Case Management Support, approval and compliance;Escalation management and contacts with different service and internal teams;Ensure service levels and quality of response;Control of delivery, reception and inventory of equipment;Review of policies and procedures.

Vialonga

Infrastructure Support at SCC-Sociedade Central de Cervejas e Bebidas SA (Vialonga)Case Management Support, approval and compliance;Escalation management and contacts with different service and internal teams;Ensure service levels and quality of response;Control of delivery, reception and inventory of equipment;Review of policies and procedures.

Porto Salvo - Taguspark

Responsible for the end user support, providing a high degree of satisfaction in the delivery of IT services available in the product catalog. Ensure that all requirements of the company in terms of hardware, software and global policies are met. The link between users and the IT service provider, to find new solutions and ensure SLAs are met. Tasks include end-user support, management of IT service provider, license tracking, PC maintenance, software updates and settings.

Paço-De-Arcos

Technical assistance (helpdesk, assembly PCs, hardware support and configuration, configuration of Windows operating systems).Ensure standard services of software and Hardware to all usersWarranty that all employees in Portugal follow the global policies.Maintain and warranty all communications systems are working with the Global standards.Responsible of the Hardware and Software acquirement and control of licenses.Administration and implementation of Servers..Voice account management, ensure all local Telephony.Iberia Scope:Responsible for the local creation of all software packages that may be installed is distributed throughout Iberia.Lead IT Operations projects to all Iberia.Support applications to IT division when is required.

Paço-De-Arcos

Technical assistance (helpdesk, assembly PCs, hardware support and configuration, configuration of Windows operating systems).Ensure standard services of software and Hardware to all users.Warranty that all employees follow the global policies.Maintain and warranty all communications systems are working with the Global standards.Voice account management, ensure all local voice communication. Iberia Scope:▪Responsible for the local creation of all software packages that may be installed is distributed throughout Iberia.

Lisbon Area, Portugal

Technical assistance (helpdesk, assembly PCs, hardware support and configuration, configuration of Windows operating systems), Outsourcing customers (Helpdesk), Project deployment in clients.

Lisbon Area, Portugal

Technical assistance (helpdesk, assembly PCs, hardware support and configuration, configuration of Windows operating systems), Outsourcing customers (Helpdesk).

12º Ano

Bachelor'S Degree, Information Technology

A degree in Information Technology is intended that all aspire to play roles in IT, software development systems, in administration.