Tiago De Oliveira Email & Phone Number

Montreal, Quebec, Canada

- Addressing online inquiries and assisting customers with technical procedures related to financial products.- Guiding new clients through product understanding, including general application information, product functionalities, deadlines, fees, and limits.- Coordinating and following up on customer inquiries, collaborating with relevant stakeholders to ensure timely resolution of open tickets.

Montreal, Quebec, Canada

- Organize documents and maintain digital files, contracts, and reports.- Assist in the preparation of budgets and financial reports.- Participate in the planning and execution of projects.- Monitor and manage the CRM tool.- Communicate and follow up with clients and stakeholders, as well as properly record interactions.- Conduct market research, analyze expansion opportunities, and positioning.

São Paulo, Brasil

Previous Roles:- Developed and applied onboarding material for clients and created content for digital channels with a customer-centric focus.- Provided support and assistance to Intellis7's clients regarding services through platforms like Ploomes, Onvio, Pink, and Gestta.- Analyzed and managed metrics such as Service Level, CSAT, TME, and NPS.

São Paulo, Brasil

Previous Roles:- Supported advertisers in campaign structure development, communication plans, traffic management, and audience qualification.- Implemented Inbound Marketing and Performance strategies focused on all Facebook app family and features.- Managed media budget for SMB clients.- Analyzed metrics and developed campaign performance reports.- Managed CRM integrated with Sales Force and Tableau tools to define SLA and action plans with advertisers.- Proficient in Ads tools: Facebook Business, Ads Manager, CRM, Sales Force, Pixel, and BM.

São Paulo, Brasil

Previous Roles:- Developed social media posts and advertisements.- Managed client profiles on social media platforms.- Cultivated relationships with influencers and planned actions with them based on client requirements.- Developed and executed campaigns on Twitter, Google Ads, and Facebook Ads platforms.- Coordinated customer service through social media channels.- Analyzed KPIs and other performance indicators for projects and campaigns.Products: Freegells and W7M Gaming.

São Paulo E Região, Brasil

Previous Roles:- Managed the 'Motorola Insiders' platform and community.- Created and disseminated content within the 'Motorola Insiders' social network.- Produced campaign performance reports and moderated user-generated posts during the campaign period.- Supported the Motorola trade team.- Assisted in the development and execution of specific campaigns.- Planned content and corresponding publication calendars with leadership.- Conducted user research and interviews.- Collaborated with design and product management teams to enhance the platform.

São Paulo E Região, Brasil

Funções:- Análise de repercussão dos clientes nas redes sociais (Twitter, Facebook, Youtube, etc.);- Realização de relatórios com foco em resultados, criação de conteúdo para perfis oficiais na web (Twitter e Facebook) e aplicação do conceito de Focus Group em redes sociais;Clientes: SKY TV, Grupo Abril, TV Globo Internacional

São Paulo E Região, Brasil

Funções:- Briefing de produto;- Acompanhamento de métricas de database de marketing;- Pesquisa de mercado e atualização de banco de dados;

International Business Management

• International Business Law • Transportation Logistics • Research in International Business

Bacharelado, Publicidade E Propaganda

Ensino De Inglês Como Segundo Idioma

English as Second Language - Boston, Massachusetts (Intercâmbio)

Ux Design

- Introdução ao UX - Design Thinking - User Research - Persona e Mapa de Empatia - User Stories & Job Stories - Wireframes; Sketch & Figma.