In my role as Customer Success Team Leader at Vidalink, I am entrusted with the strategic development and deployment of the Vidalink customer journey, prioritizing a experience that extends through the entire contract duration, including phases such as onboarding, ongoing, renewal cycles, upselling initiatives, and portfolio retention.My responsibilities encompass:- Architecting the customer experience framework, ensuring activation triggers are identified and addressed, thereby… Show more In my role as Customer Success Team Leader at Vidalink, I am entrusted with the strategic development and deployment of the Vidalink customer journey, prioritizing a experience that extends through the entire contract duration, including phases such as onboarding, ongoing, renewal cycles, upselling initiatives, and portfolio retention.My responsibilities encompass:- Architecting the customer experience framework, ensuring activation triggers are identified and addressed, thereby enhancing customer engagement and lifecycle value.- Creating and enforcing strategies aimed at generating additional revenue from the existing Vidalink customer portfolio.- Steering complex negotiations with a multitude of stakeholders, ensuring a balanced and successful outcome for all parties involved.- Overseeing the organizational structure of the customer service operations, with a focus on operational efficiency, effective problem resolution, and maintaining a welcoming customer interaction atmosphere.- Leading and developing a team of 20 Vidalinkers, guiding both direct and indirect reports in achieving our collective customer success goals.- Strategically segmenting a portfolio of over 300 large enterprise accounts and tailoring approaches to meet diverse client relationship needs.- Actively contributing to Vidalink's Growth Management comitee, influencing the direction of growth-driven organizational procedures, human capital management, new product prioritization, communication strategies, and financial planning.- Managing the complete budgeting process for the Customer Success team, ensuring precise planning and execution in alignment with Vidalink’s financial strategy and goals.In this capacity, my commitment to advancing Vidalink's mission is reflected in my drive to enhance customer satisfaction, team performance, and revenue growth. Show less

I am entrusted with spearheading the Enterprise Sales cycle, a role that encompasses supporting Marketing and Inside Sales with lead generation, prospecting new accounts, and comprehensive account management. My responsibilities also encompass the proficient coordination of both personnel and project management.My notable contributions include the development and nurturing of pivotal accounts, including prominent organizations such as Nestlé Brazil, Edenred Brazil and Global, Bradesco… Show more I am entrusted with spearheading the Enterprise Sales cycle, a role that encompasses supporting Marketing and Inside Sales with lead generation, prospecting new accounts, and comprehensive account management. My responsibilities also encompass the proficient coordination of both personnel and project management.My notable contributions include the development and nurturing of pivotal accounts, including prominent organizations such as Nestlé Brazil, Edenred Brazil and Global, Bradesco, Wickbold, Rede Ímpar, Estre Saneamento, Neoenergia Brazil and Global, and Jamef. My approach is characterized by a strategic combination of innovation, relationship-building, and targeted management practices that together propel sales excellence and promote sustained business expansion. Show less

After 4 intense years of working in consultancy, I took some time off to rest. During these months, I made some trips, met old friends, and sailed across Brazil twice in a sailboat. Ocean sailing, besides being a great hobby, is a perfect analogy for the corporate world, reinforcing clear concepts of competition, teamwork, resource scarcity, planning, and execution.

During my period of service, I established and grew the Financial Services Business Unit, initiating with a thorough internal market evaluation and advancing to the development of detailed sales policies. I played a key role in assembling the team, securing high-caliber professionals, and managing the profit and loss to ensure fiscal integrity and oversight. My responsibilities encompassed both personnel and project management, nurturing an environment committed to peak performance and… Show more During my period of service, I established and grew the Financial Services Business Unit, initiating with a thorough internal market evaluation and advancing to the development of detailed sales policies. I played a key role in assembling the team, securing high-caliber professionals, and managing the profit and loss to ensure fiscal integrity and oversight. My responsibilities encompassed both personnel and project management, nurturing an environment committed to peak performance and strategic implementation.Under my governance, the business unit I directed became a pivotal contributor to the organization, representing approximately 60% of the total revenues within the Banking & Financial Services sector of the Page Group. My methodical approach and commitment to operational superiority were critical in propelling substantial growth and profitability for the company. Show less

As the Brazil App Operations Growth Manager, I oversee the strategic recruitment, training, and leadership of City Managers across multiple regions. My role involves coordinating with diverse stakeholders to boost app adoption and utilization while maintaining a keen oversight on Customer Acquisition Cost (CAC). I am adept at steering regional office operations towards enhanced efficiency and effectiveness.Under my leadership, I successfully spearheaded the launch of Easy Taxi in an… Show more As the Brazil App Operations Growth Manager, I oversee the strategic recruitment, training, and leadership of City Managers across multiple regions. My role involves coordinating with diverse stakeholders to boost app adoption and utilization while maintaining a keen oversight on Customer Acquisition Cost (CAC). I am adept at steering regional office operations towards enhanced efficiency and effectiveness.Under my leadership, I successfully spearheaded the launch of Easy Taxi in an array of Brazilian cities, namely Porto Alegre, Curitiba, Brasília, Goiânia, Cuiabá, Maceió, Aracaju, João Pessoa, Macapá, Campo Grande, Belém, and Natal. I have a proven track record of managing personnel and optimizing performance across these cities, ensuring alignment with the company's growth objectives and operational standards. Show less

- Orchestrating the foundational strategy, establishment, and operation of the FS Academy, with a dedicated emphasis on Financial Markets.- Conducting comprehensive market analyses to inform the creation of innovative products.- In the first year, the FS Academy successfully introduced three medium-scale projects targeted at the Brazilian market, one major project in Brazil (Congresso C4), and one medium-scale project with a focus on Latin America.- Upon my departure… Show more - Orchestrating the foundational strategy, establishment, and operation of the FS Academy, with a dedicated emphasis on Financial Markets.- Conducting comprehensive market analyses to inform the creation of innovative products.- In the first year, the FS Academy successfully introduced three medium-scale projects targeted at the Brazilian market, one major project in Brazil (Congresso C4), and one medium-scale project with a focus on Latin America.- Upon my departure from the company, FS Academy had become accountable for 30% of the company’s total revenue streams. Show less

- Generation and distribution of management reports;- Comprehensive analysis of trade spend financial incentives offered to Brazilian banks, bolstering Visa's incremental volume and card issuance, inclusive of crafting business plans with detailed viability and ROI assessments;- In-depth quarterly and annual portfolio performance reviews, utilizing Management Information Systems (MIS) to juxtapose market indicators with established benchmarks, strategically identifying and addressing… Show more - Generation and distribution of management reports;- Comprehensive analysis of trade spend financial incentives offered to Brazilian banks, bolstering Visa's incremental volume and card issuance, inclusive of crafting business plans with detailed viability and ROI assessments;- In-depth quarterly and annual portfolio performance reviews, utilizing Management Information Systems (MIS) to juxtapose market indicators with established benchmarks, strategically identifying and addressing any disparities;- Accurate forecasting of banking outcomes for annual budgeting and financial projections;- Active engagement in the prospecting and competitive bidding for lucrative deals;- Effective affiliation process of new clients with Visa's network;- Facilitative role in the implementation of Visa's innovative products within client systems;- Proactive management of both existing and emergent projects, encompassing the launch of novel products and features, the orchestration of marketing endeavors, and the initiation of sales drives, among others;- Direct responsibility for the account management of Banco Gerador S.A., overseeing every phase from initial prospecting and integration within Visa's framework to the amplification of performance metrics via strategic sales initiatives, including campaigns, educational workshops, and deepened client relations. Banco Gerador primarily caters to the entry-level consumer segment. Show less