Tiago Uellendahl Lopes Email & Phone Number

São Paulo, Brasil

• Core Pix: Direct integration with DICT and SPI, and development of the necessary capabilities to support regulatory and business evolution.• Core Open Finance: Payment initiation and provision of databases for use in risk, credit, investment models and other use cases.• Receivables: Integration with CERC to ensure the registration of the card schedule and support credit operations.• Payment Gateway (LATAM): Integration with acquirers, tokenization features, compliance with card brand rules, and routing rules for credit, debit, and voucher transactions.• Cash (LATAM): Integration with suppliers to expand the network for withdrawals, deposits, and payments in cash or via internet banking of bank slips and equivalent means.

São Paulo, São Paulo

São Paulo

• Digital Onboarding: product backlog stories management and prioritization, interaction with stakeholders from other business areas, customer/user journey mapping and participation in ceremonies with Product Owners from development squads.• Revision of customer affiliation journey in self-service digital channels• Revision of bank manager customer affiliation journey• Affiliation partnerships integration through APIs (external channels)• Customer journey adjustments to meet regulatory requirements• Inclusion of new products and offerings in the affiliation journey• KPIs creation and management

Barueri, São Paulo

• Definition of scope, functionalities, journey mapping and user experience of the corporate expense management platform, prepaid account and associated prepaid cards.• Definition of scope and functionalities of new products aimed at payment to suppliers, payroll and slips issuance.• Meetings with strategic clients to understand needs and provide inputs to the development team for better APIs construction and documentation.• Meetings with business partners to identify potential business opportunities.• Alignment with business executives and customer service teams to understand key customer pains.• Benchmarking• Support marketing team in product catalogue's and manuals elaboration.

São Paulo E Região, Brasil

Business - Financial Products and Services (Customer Experience)• Product owner: credit card receivables prepayment.• Product owner: receivables agenda and merchants financial settlement.• Product owner: lock-in Bank Domicile Services.• Structuring of new financial products.• Strategic planning, business requirements specification and meetings with multidisciplinary teams to comply with "Circular 3.765" (Central Bank of Brazil regulation).• Strategic alignment meetings with Santander's product area.• Meetings with market players in ABECS and FEBRABAN for strategic issues.• Support to the Collection area.• Support to the Offers and Channels areas.• Support to the Sales and Call Center team.• Training of internal teams and the branch network of Banco Santander.• Elaboration of internal, external communications and material sent to the branch network.

São Paulo E Região, Brasil

Treasury Desk - Financial Products - Focus on advancing receivables to merchants.• Product strategic planning, pricing and market analysis.• Cash flow impact analysis and forecast.• Database analysis and management reports creation.• System maintenance - direct contact with developers based in Knoxville.• Active role in opening new projects and validating production releases.• Assistance to Sales Team.• Assistance to Strategic Clients.

São Paulo E Região, Brasil

• Implementation and training of specialized customer service team.• Active role on system requirements ideation for product phase II.• Active role on new product ideation and requirements.• Project opening - to correct existing issues and to add new features to the receivables prepayment system.• QA testing - system corrections and new functionalities, followed by production validation.• Assistance to Large and Very Large clients.• Assistance to Sales Team - prepayment fee rate negotiation.

São Paulo E Região, Brasil

• Active role on receivables prepayment system implementation.• Customer service team training.• Assistance to Small and Medium clients.

São Paulo E Região, Brasil

• Clipping: to keep the audio team informed with the most relevant information and news related to the elections.• Assistance on: jingles creation, recording, production and post-production.• To keep the structure of musical production organized, always in tune with the other sectors (video, art, journalism, coordination).• Brainstorm meetings - new ads ideation.

Recife E Região, Brasil

Federal Special Court• Initial analysis of lawsuits filed, with proper verification of the existence of necessary conditions for its continuation.• Referral of cases to the relevant sector (examination, hearing, judge, bookkeeping, etc.)• Preparation of Certificates, Judgments and Decisions of extinction without resolution of the merits.• General public and lawyers assistance.

Recife E Região, Brasil

Federal Attorney General's Office:• Initial analysis of lawsuits: possible appeals, matter and competence.• Preparation of pleadings, as initial petitions, disputes, grievances, embargoes, appeals, etc.• Drafting letters and memos intended for municipalities, foundations and other agencies represented by AGU.

Bootcamp, Digital Product Leadership

Design Thinking For Business Innovation (Intensive Course)

Formação Para Finanças De Empresas – Analista Financeiro, Finanças

Cba - Certificate In Business Administration, Administração De Empresas

Derecho

I've lived for 6 months in Valladolid, Spain, during an exchange program at Universidad de Valladolid and attended 'Derecho Internacional.

Bachelor Of Laws, Direito

Spanish, Intensive Course

English