Tiago Martins Da Fonseca Email and Phone Number

• Serve as the QA (including ANAB) and Risk subject matter expert and representative in organizational discussions, projects, and initiatives.• Provide training and information regarding QA and Risk processes and procedures as needed to Inteleos staff.• Draft, review and maintain ANAB-compliant procedures with respect to the Quality and Risk Management processes in accordance with established schedules.• Maintain all aspects of Inteleos enterprise risk management processes and assist staff as needed to identify and mitigate risks across the organization.• Execute strategies related to risk management programs, initiatives, and continuous improvement processes.• Proactively identify risk management program deficiencies and take corrective action.• Proactively identify quality management system deficiencies and take corrective action.• Oversee and execute the Cross-Departmental Procedure Audit program.• Compliance, Quality Management Systems, Risk Management Program, Project Management.• Maintain a comprehensive understanding of ISO 17024 standards and ANAB accreditation requirements.• Lead and facilitate the annual and five-year ANAB accreditation processes to ensure all requirements are met, including any actions required post-audit.• Assume the lead project manager role for risk and quality management system-related projects, including the annual and five-year ANAB accreditation submissions.• As the lead project manager, coordinate activities with staff as needed to ensure project success; track projects daily, ensuring that projects are moving forward on schedule. When issues occur, determine the best go-forward strategy and work with management to obtain whatever changes are needed to bring the project back on schedule; use appropriate tools to keep upper management and internal customers informed of project status throughout the life cycle of the project.

• Provided operational advisory to the leadership team (Partner/Unit Manager and 2 Unit Managers), offering strategic guidance to advance the organization's growth and as a leading industry supplier of local content certification services to worldwide subsea companies.• Hired and built a team of 15 professionals responsible for conducting audits, assessments, diagnoses, and certifications across various domains, including industrial, local content, compliance, governance, risk management, data protection & privacy, contracts, and metrology, catering to multinational corporations.• Led a portfolio reformulation and internal processes improvement for 3 years (based on ISO9001), which guaranteed 12% ROI, 28% EBITDA and an increase of 17% in the company productivity at the end of 2023.• Developed and implemented the 1st Advisory Board Member Certification Program, certifying 150+ professionals between 2020 and 2022.• Accountable for the formulation and execution of the strategic plan, ensuring operational coherence across sales, marketing, partnerships, finance, and administration.• Co-founded and facilitated the expansion of the company, playing a pivotal role in establishing the compliance & quality management system since its inception, followed by the implementation of management systems compliant with ISO17065 standards, leading to accreditation approval in 2015 and positioning the company as the premier service provider in local content certification.• Crafted innovative compliance, governance, and risk products and services, introducing the first Anti-Corruption Management Systems Certification Model encompassing ISO37001, FCPA, and UKBA requirements, the innovative Privacy and Data Protection Management System Certification Model in an exclusive partnership with the IBRASPD.• Surpassed industry expectations amidst the Brazilian economic crisis of 2015, achieving a revenue of $500K within the initial 5-year period.

• Spearheaded the global quality and compliance strategy for the distribution and installation of automation and instrumentation solutions (19 products) to international companies within the oil & gas, agriculture, petrochemical, water, basic sanitation, and beverage industries, contributing to the revenue growth from USD $2M (2003) to USD $10M (2023).• Managed the USD $500K annual budget and USD $1M CapEx budget, leading the profitable and efficient performance of the Quality, Metrology, Laboratory, Compliance, and EHS departments in support of 2 offices, 2 laboratories, and 20+ customer contracts (located at customer units),• Directed a high-performance team of 30 professionals, fostering the development of 5+ new leaders, consistently earning accolades as the "best team" and receiving recognition as the "best leader profile" from across the company.• Guided and supported teams in performing quality and metrological management functions on offshore & onshore activities and internal laboratories, ensuring necessary compliance requirements accomplishment coordination and supervision.• Led a team of auditors in completing +20 internal and +5 supplier regulatory audits, handling non-conformities, deploying processes to prevent future non-conformities, and ensuring compliance with ISO9001, ISO10012 and ISO17025 standards.• Facilitated the use of Continuous Improvement/Kaizen, Kanban, Standardization, Ishikawa Diagram, 5W1H, Constraints Theory, and 5S to guarantee the highest compliance, quality, and performance.• Directed the installation, inspection, and calibration personnel to ensure that they followed the principles of the management system as it pertains to quality.• Served as a company focal point with the Brazilian Metrological Institute (INMETRO), Certification Bodies, and customers, managing compliance requirements, audits, queries, charges, and additional demands.

• Led the team to achieve the highest possible grade in Environment, Health, and Occupational Safety Management (ISO14001, ISO45001, and OHSAS18001) through the PETROBRAS Corporate Suppliers Assessment• Supervised a team in the completion of 50 internal and supplier audits (ISO9001, ISO10012, ISO17025) and oversaw the completion of 30 third-party audits conducted by Certification Bodies, INMETRO, and customers• Defended the company against customer penalty threats (contract claims), resulting in the avoidance of over USD $3M in penalties between 2018 and 2023• Oversaw the implementation, accreditation, and maintenance of the laboratory management system laboratory in adherence to ISO17025 and ISO10012 standards.• Supported the metrologist team during the implementation of the Metrological System (Autolab) regarding the compliance requirements.

𝐷𝑖𝑠𝑡𝑟𝑖𝑏𝑢𝑡𝑜𝑟 𝑎𝑛𝑑 𝐼𝑛𝑡𝑒𝑔𝑟𝑎𝑡𝑜𝑟 𝑜𝑓 𝑓𝑙𝑜𝑤 𝑚𝑒𝑎𝑠𝑢𝑟𝑒𝑚𝑒𝑛𝑡 𝑎𝑛𝑑 𝑓𝑙𝑜𝑤 𝑐𝑜𝑛𝑡𝑟𝑜𝑙, 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑐𝑢𝑡𝑡𝑖𝑛𝑔-𝑒𝑑𝑔𝑒 𝑡𝑒𝑐ℎ𝑛𝑜𝑙𝑜𝑔𝑦, 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠 & 𝑠𝑜𝑙𝑢𝑡𝑖𝑜𝑛𝑠• Provided technical support and guidance to the quality and compliance departments, concurrently participating in monthly board meetings to facilitate progress in the succession planning initiatives.• Engaged in ongoing participation in routine meetings, contributing to evaluating business trajectories and strategic initiatives, facilitating key decision-making processes, and assisting executives in pivotal areas, including finance, cost management, personnel oversight, quality assurance, compliance adherence, and process refinement.• Functioned as the principal technical liaison, spearheading the analysis and enhancement of processes to drive operational efficiencies.

• Directed the organizational restructuring and management, developing and executing strategic and operational plans, budgets, and forecasts. Oversaw corporate administration and finance restructuring and leadership initiatives, increasing back-office productivity by 28% within the initial 3 years and supporting the company's growth from USD $2M to USD $5M.• Recruited, managed, and coached 20+ employees in alignment with newly implemented corporate policies, procedures, and processes across the Quality, Compliance, Finance/Accounting, Supply Chain, Human Resources, Accounts Payable, IT, and Procurement departments.• Responsible for developing, implementing, and coordinating Quality and EHS programs to ensure quality and compliance throughout the sales, installation, maintenance, calibration, metrology, and repair processes.• Created complex technical documentation for the quality systems, manual, and SOPs, determined quality department standards, practices and procedures, established and tracked quality department goals, and implemented new quality assurance customer service standards.• Planned, coordinated, and executed comprehensive regulatory audits, including +20 internal and supplier audits (ISO9001) and +15 third-party audits conducted by Certification Bodies, INMETRO, and customers.• Implemented quality processes, standard work, visual scheduling, and project management tools that reduced product non-conformances, increased installation efficiencies, and reduced overall lead times.• Prepared audit reports highlighting deviations, observations and areas or opportunities for improvement and compliance and initiated actions to prevent the appearance of non-conformities from complying with the delivery of product specifications to customers per the requirements of ISO-9001 standards.• Crafted consistent and standardized processes to define and drive cost reduction opportunities, improve the cost of poor-quality metrics, and ensure customer satisfaction.

• Championed the full implementation of the Quality System ISO9001 within a year, achieving Certification with ZERO nonconformities recorded following an audit conducted by DET NORSKE VERITAS (DNV), with commendation from auditors upon completion• Developed an innovative internal audit method (ISO9001: “360-degree audit”), leading to achieving ZERO nonconformities in over 60% of external audits conducted by 3rd parties between 2005 and 2023• Optimized the product importation process and production of technical documentation, reducing the average billing term from 120 to 40 days.• Orchestrated a 3-year ERP implementation integrating modules encompassing accountability, finance, controllership, supply chain, importation, and sales, and participated in implementing the SYSCOM CRM used in the sales department.• Led broad processes & policies restructuration, continuous improvement culture, and KPIs implementation – Finance/Controllership, HR, Quality, Procurement and Supply Chain.

• Served as a support to the CEO and COO with the Quality and Compliance initiatives and processes leading to the organization achieving a HIRSA ISO 9001 Certification (1st Certification in 2005).

I worked as an intern in the activities of market analysis, monitoring of competition, trends and pricing of the portfolio of products and services. Intelig was one of the main telecommunications companies throughout the 2000s in Brazil, having been acquired by TIM Brasil, in the process of merging.

I worked as an intern and, in this position, I became the main graphic budgetist and responsible for planning and controlling the production processes of the entire industry. Rotapress was one of the main publishing houses in Rio de Janeiro between the end of the 90s and the beginning of the 2000s.