Tiago Neves Email & Phone Number

Lisbon, Pt

Helping restaurants succeed in Delivery because it is demanding but doesn't have to be hard

Team:• Multi marketResponsabilities:• Enterprise account management • SMB + MM/ENT negotiations contributing to new business • Increase invoiced/collected MRR ensuring market's growth by strategic initiatives • Guide team to reduce churn rate, while improving customer satisfaction and ensuring customers succeed with our services• Improve ELC by implementing efficient processes to maximize customer adoption and success from day 1• Manage relationships with partners

Revenue Growth:•Implemented strategies to monetize non-paying locations, contributing to increased overall revenue.•Successfully upsold additional services to existing clients.Operational Efficiency:•Achieved a 3-month milestone by doubling invoiced and collected Monthly Recurring Revenue (MRR).Customer Success:•Attained a record-low churn rate through targeted initiatives.•Elevated customer satisfaction and engagement levels.

• Help to develop the digital strategy to shape user experience while improving customer experience across platforms• Work across international projects, map user journeys, define metrics and KPI's; always with and in Agile teams• Task force member implementing observability within clients' products• Design and automate business processes and act as a bridge between Business and IT, managing internal and external stakeholders• Product Expert• Built two portals: defined features, validations and designed the first mockups

SaaS company• Design and execute functional tests and gather requirements• Train clients and make product demos• Accountable stakeholder for clients, working with and in agile teams at international projects• Product Expert owning features • Coach and mentor team members• Markets: United Kingdom and China