Strengthened client partnerships and drove business growth by managing relationships with pharmaceutical leads, healthcare professionals, and cross-functional technical teams. Negotiated contracts and implemented tailored solutions to boost revenue and client satisfaction. Applied industry insights to support strategic decisions and enhance engagement. Championed strategies that improved provider and patient engagement and addressed retention issues with effective plans. Optimized resource allocation for better market access and client satisfaction.• Enhanced operational efficiency and accuracy in enrollment, claims, and payment systems through tailored project tracking, driving significant improvements in market access processes.• Negotiated and executed high-impact contracts, improving data transparency from monthly to near real-time, which contributed to revenue increase and boost in client satisfaction.• Led cross-functional teams to address technical issues and optimize digital platforms, achieving a 30% improvement in market access efficiency and a 40% reduction in time spent for new programs.• Managed multiple client-facing initiatives, presenting weekly reports and actionable insights to C-suite executives.

Implemented a multi-year contract with John Muir System, driving high-quality operations and cost reductions. Utilized performance data to deliver actionable insights and presentations for senior executives, highlighting the partnership's value and impact. Directed alignment across client services, creative, marketing, finance, and digital teams for $50M in services. Enhanced growth, operational quality, and the consumer/provider experience in a physician-led network serving 100K members through metrics-driven processes.• Developed and maintained multiple PMO artifacts aligning organization’s strategy, client’s leadership vision, and business resource capabilities to lead change management initiatives and deliver meaningful solutions within scope, schedule, and cost.• Created business proposals and led pilot implementations to streamline provider message handling, improve operational performance meeting and customer expectations.• Delivered growth and operational quality improvements through metrics-driven processes and customer satisfaction initiatives resulting in improved medical necessity compliance and turnaround times with the Utilization Management team.

Led global and cross-functional teams on PI projects for operational programs and business processes. Provided scalable, consistent project management leadership and insights to internal functions (RDQA, quality, manufacturing, commercial, and regulatory affairs). Mentored project management team providing guidance and support in their professional development.• Created and implemented PMO artifacts, driving global DevOps adoption and enhancing project efficiency.• Managed cross-functional teams, including technical experts, writers, project managers, and business analysts, to simplify procedural documents, eliminate functional silos, establish global standards, and optimize operational processes.

Led strategic planning and execution for consulting initiatives, improving operational outcomes in quality, safety, and care experience. Utilized expertise in project management, analytics, and collaboration with specialty groups to enhance connectivity and efficiency across research and operational workflows at all organizational levels.• Collaborated with 50 interregional operational chiefs and company leaders to build 20 pathways and shared-decision systems. Developed platform for sharing best practices across 8 U.S. regions.• Developed and implemented evidence-based guidelines, reducing operational variation by 30%, which resulted in improved care and consistency across service delivery locations and departments.• Developed Cancer Care strategy proposal for KP regional president groups and executive directors by collaborating with operational leadership, research, and voice of the customer.• Engaged regional leaders to identify / prioritize plan safety initiatives at organization level. Promoted effective safety algorithms and developed improved systems of psychological safety and safety governance.