Technical and functional support for logistic and production software solutions. I have:- Directly answered the client's needs through functional and technical troubleshooting, respecting the established SLA, and looking to minimize future support needs.- Conducted the onboarding training of new coworkers and coached them during the first steps in the company.- Designed and implemented new ticket management processes to improve service quality and efficiency through better communication, faster ticket handling, and less rejected solutions.During my period in SOFYNE, I have improved my Javascript debugging and my logic-oriented problem-solving skills. Moreover, I have realized the power of empathy when dealing with customers: understanding the pain-points, being impeccable in writing and displaying emotion during these interactions can take the customer service to a whole new level.

Functional consultancy in the Energy and Utilities business sector.I have:- Determined the functional requirements close to the customer and aligned the software configuration accordingly.- Established the bridge between the technical team and the customers, ensuring their needs were met.- Ensured system quality and usability through parameterization and testing.- Analyzed and validated large amounts of data.

Contribution to the development of a mobile app to support accessibility in the Clérigos Museum context.I have analyzed the user needs and specified the functional requirements needed to design the interaction process for this system, which makes use of GPS technology to supply real-time information to the user, guiding him through his visit and having in consideration each of his specific needs.