Tiago Peres Email and Phone Number

- Proactively engaged with stakeholders to clarify and refine project requirements involving satellite image processing.- Collaborated with Software Engineers, Data Scientists, and Product Managers to address gaps in ticket information, ensuring alignment with client expectations and timely project delivery.- Addressed critical endpoint performance issues by optimizing image processing workflows, reducing response times from over 2 minutes to approximately 20 seconds.

- Leveraged client feedback to rebuild chat features, reducing message sent time from 3 seconds to instantaneous.- Identified chat functionality requirements in collaboration with Software Engineer, Quality Assurance Engineers, and Product team members and addressed performance challenges.- Demonstrated a keen eye for detail and understanding of the customer journey lifecycle, providing engineering solutions that satisfied clients and met 100% of SLAs.

- Created and continuously optimized ETL (Extract, Transform, Load) pipelines with Python scripts and SQL queries to process BMW vehicle data using AWS Glue.- Facilitated a seamless communication flow with product owners and scrum masters, successfully coordinating and delegating project tasks to ensure alignment with development goals.

- Led technical projects and the implementation of workflows for collecting data and created queries to monitor progress, driving timely deliverables and equipping trams with quality data to train their AI models.- Championed technical clarifications with CS and project managers, serving as the primary point of contact for advocating for client’s goals via 2 weekly meetings detailing project status, performance data, and nuances. - Discovered an IBM internal platform bug and created a workflow per task to remain compliant with SLA, yielding a 24hr time to resolution, and improving the customer experience.- Leveraged project tools like SQL queries to track project completion, taking slower-than-expected data collection processes into consideration to optimize workflows, ultimately increasing customer satisfaction.- Trained 5 new hires on the internal product via onboarding calls and regular weekly touchpoints, enabling 100% readiness to contribute within a week.

- Reduced at-risk client churn by uncovering data sources and accuracy problems from written requirements that couldn't be automated, regaining trust by mitigating errors with daily communication until they were resolved.- Engaged internal administration teams and acquired client Worten, a Portuguese electronics and household appliances retailer, to discover processes and automation needs and set up requirements documents.- Managed the allocation of small automation projects in a team of 6 people to triage ad hoc requests for data retrievals and automation of data retrievals.- Delivered on-demand solutions to a high volume of client technical inquiries on data retrievals, automation, streamlining process, and saving significant time.