Tiago Silva, Pmp®, Rmp®, Pmo-Cp Email & Phone Number

Curitiba, Brazil

As Customer Service Operations Manager, I will oversee business operations in our designated region. My role involves leading and managing daily operations to enhance customer satisfaction, achieve our business goals, and maximize profitability.I am responsible for developing our Services team to align with the capacity and capability necessary to execute.

Brazil

• Led and executed critical business intelligence initiatives and projects in collaboration with the Executive Board in South America.
• Developed and implemented strategies to support decision-making processes, including data architecture, tools, methodologies, and frameworks such as BSC, AHP, Dashboards, OKRs, and Risk Analysis.
• Planned, executed, and trained teams on initiatives aimed at continuous business improvement, market positioning, and operational enhancement through innovation in tools, methods, and processes.
• Provided technology leadership by analyzing market trends among stakeholders and throughout the value chain.

Joinville, Santa Catarina, Brazil

• Coordinated the Project Management Excellence department as part of the Global PMO, establishing and developing the PMO values within the organization. Implemented project management methodologies across the group and.
• Took responsibility for initiating and driving global initiatives, focusing on change management and the implementation of project execution tools, templates, methodologies, and reports to enhance internal business.
• Demonstrated technology leadership by continuously analyzing trends among market stakeholders and throughout the value chain.
• Acted as the main point of contact for global ambassadors (North America, Europe, Africa, South Asia, and Asia), promoting and aligning new initiatives.

Joinville E Região, Brasil

• Leadership in PMO implementation and management: Responsible for leading the implementation and management of the PMO at Bühler South America, with a focus on structuring the innovation and technology nucleus.
• Development of methodologies for planning, monitoring, and control: Created and implemented effective methodologies for project, program, and portfolio planning, monitoring, and control, ensuring the delivery of.
• Performance and results analysis through Dashboards: Utilized dashboards to analyze project performance and results, providing strategic, tactical, and operational insights to support informed decision-making.
• Support for strategic decision-making: Provided valuable support to the executive board, utilizing scenario analysis and risk management techniques, including qualitative and quantitative analysis with Monte Carlo.
• Collaboration with multidisciplinary teams: Worked closely with product development, engineering, sales, and marketing teams, ensuring strategic alignment and value delivery to customers.
• Effective communication and influence: Demonstrated effective communication skills and the ability to influence stakeholders at all levels, facilitating collaboration and project success.

Joinvlle - Santa Catarina

• Responsible for planning and coordinating the engineering team and supervising the electrical installation and automation at Bühler in the food sector.
• Managed multiple electrical projects, applying technical knowledge and employing agile management techniques for effective information control through dashboards at strategic, tactical, and operational levels.
• Actively managed projects and programs.
• Served as the President of the Project Management Committee of the Automation Department for the second consecutive year (2015 – 2016).

Invited Professor at the Graduate Program in Project Management

Joinville Area, Brazil

• Coordinated the electrical team of the new BMW Brazil plant, ensuring efficient and effective project execution.
• Led the integrated planning of the electrical scope, including the structuring of EAPs (Project Breakdown Structure or WBS), financial management utilizing CBS (Cost breakdown Structure), and scheduling for the 03 lots.
• Successfully coordinated on-site activities for Lot 3, overseeing the installation of 07 substations, administrative offices, electrical and data infrastructure for IT, medium voltage, low voltage, and fiber optics.
• Developed and implemented procedures focused on quality assurance and performance improvement, ensuring high standards of workmanship and operational excellence.
• Prepared comprehensive monitoring reports, maintaining strong communication and collaboration with the client, conducting daily monitoring of project progress, and analyzing financial results.
• Applied project management best practices, fostering the development of stakeholders and internal sponsors through training and skill-building initiatives.

Recife Area, Brazil

• Project: Emissions Abatement Unit - EPC (Engineering, Procurement, and Construction)
• Oversaw the monitoring and control of the emission abatement unit project, providing regular reports to the board of directors, detailing the project's monthly status and key metrics at RNEST - PE.
• Conducted comprehensive financial feasibility analyses, evaluating the project's economic viability, costs, and potential returns, ensuring effective resource allocation and financial management.
• Managed and tracked project progress, ensuring adherence to timelines, milestones, and quality standards, while addressing any potential issues or risks that arose during the execution phase.
• Coordinated engineering activities, collaborating closely with multidisciplinary teams to ensure seamless integration and alignment of project objectives.
• As the Manager of the SCM (Construction and Assembly System) implementation program, led a strategic business unit formed by SNOx and ISI Engenharia. Focused on delivering strategic benefits for the organization, the.

Recife/PE

• Project: Cooling Towers and IWTU (Industrial Wastewater Treatment Unit) of the EPC (Engineering, Procurement, and Construction) Type
• Responsible for the coordination of electrical and instrumentation, reporting directly to the Production Manager, in the construction projects of 04 cooling towers and a workstation at RNEST (Refinery Abreu e Lima) PE.
• Led the coordination efforts of approximately 250 electrical and instrumentation employees, actively engaging with human resources, planning, contract management, engineering, and other stakeholders to ensure seamless.
• Successfully coordinated the construction projects for 04 cooling towers and a workstation at RNEST, overseeing all electrical and instrumentation aspects, while adhering to project timelines, budget constraints, and.
• Acted as a direct liaison between the project team and the Production Manager, providing regular updates, progress reports, and addressing any project-related issues or concerns.
• Managed the allocation and utilization of resources effectively, optimizing the workforce and ensuring the availability of necessary equipment, materials, and tools for the electrical and instrumentation activities.

São Paulo E Região, Brasil

• Project Manager responsible for coordinating the team in substation construction at RECAP - SP (Oil and gas) with 100 employees and a budget of BRL 7.5 Million.
• Led the planning and coordination of multiple departments, including Human Resources, Administration, Production, Quality, Environment, and Health, in the transfer of all loads to the new substation while ensuring the.
• Successfully completed the substation construction project 45 days ahead of the contractual deadline, demonstrating exceptional project management skills, efficient resource utilization, and effective coordination.
• Achieved a high level of customer satisfaction, with a supply evaluation rating of 96, by maintaining open lines of communication, addressing concerns promptly, and delivering a quality substation that met or exceeded.
• Managed the project budget of BRL 7.5 Million, overseeing financial aspects such as cost control, procurement, and financial reporting, ensuring optimal resource allocation and adherence to financial guidelines.
• Fostered a collaborative and productive team environment, providing guidance, support, and motivation to the 100 employees involved in the substation construction, resulting in enhanced teamwork and successful project.

Joinville / SC

• Electrical Designer experienced in creating accurate electrical drawings, developing comprehensive procedures, and conducting in-depth studies on cabinet types TTA and PTTA.
• Coordinated technical training programs for internal staff, identifying training needs, designing training modules, and delivering engaging and informative sessions to enhance the skills and knowledge of the team.

Master Of Business Administration - Mba, Business Management

Project Management Program, Project Management

International Executive Mba In Project Management, Gerenciamento De Projetos

Electrical Engineering, Engenharia