Tiago Souza Email & Phone Number

State Of Minas Gerais, Brazil

As an Internal Controls Manager, my goal is to ensure that internal control systems meet their performance, information, and compliance objectives. At Efí, a digital account that simplifies financial operations for businesses, I started and currently lead the Internal Controls area, strengthening the organization’s control environment.Key Responsibilities:• Implementing COSO practices and internal control policies.• Training teams on risks, controls, processes, and governance.• Supporting the achievement of PCI DSS certification.• Ensuring compliance with relevant resolutions from the Central Bank of Brazil.• Providing support for internal and external audits.• Implementing actions to comply with LGPD requirements.• Continuously evaluating internal controls.• Preparing reports for the executive team.• Collaborating with business areas to develop action plans.

Brazil

As a member of the LGPD Compliance Committee, I work in a consultative and collaborative role, focusing on data protection and ensuring compliance with privacy regulations, making sure the organization protects personal data.Key Responsibilities:• Developing the LGPD compliance plan.• Training employees on personal data protection practices.• Providing support and guidance on data protection policies and procedures.• Continuously assessing the company’s ecosystem in relation to current laws.• Monitoring regulatory changes and identifying internal and external threats.• Preparing regular reports for the executive team.

Brazil

As a member of the Business Continuity Committee, my main role is to ensure the resilience and continuity of business operations.Key Responsibilities:• Developing structures for business continuity plans.• Leading regular tests of continuity plans.• Conducting Business Impact Analyses (BIA) to identify critical functions and processes, their dependencies, and continuity alternatives.• Assisting in identifying and assessing potential threats to the organization.• Contributing to the development of disaster recovery strategies and processes.• Collaborating with managers to align continuity plans with the risk management strategy.• Supporting the response to incidents that could impact business continuity.• Helping managers with incident response and operational continuity plans.

Brazil

During my time on the Conduct Committee, I took on responsibilities to promote a culture of ethical behavior and compliance within the organization.Key Responsibilities:• Developing and implementing compliance policies and procedures.• Guiding employees on the Code of Conduct.• Participating in investigations of misconduct and legal violations.• Creating and delivering ethics and compliance training.• Implementing confidential channels for reporting concerns.• Reviewing and responding to reports of possible conduct violations.• Continuously monitoring the effectiveness of ethics policies.Although I’m no longer on the Committee, I continue to apply these principles in my current role, maintaining a strong commitment to ethics and integrity.

I serve as a Guest Lecturer in the MBA program "Governance, Risk, Control, and Compliance" offered by Fundace (Foundation for Research and Development in Administration, Accounting, and Economics), which was established in 1995 by professors from FEA-RP/USP in Ribeirão Preto, SP.I teach the following courses:• Cybersecurity and Incident Response Planning.• Forensic Technology and Chain of Custody Processes for Litigation Support (focused on Cyber Incidents).The program covers topics such as technology risks and cybersecurity, corruption risks, labor risks, incident management, internal auditing, and operational risk assessment.Fundace offers postgraduate (MBA) courses in Administration, Accounting, and Economics, as well as short-term and refresher courses. The institution is recognized for developing research projects and business solutions.

Ouro Preto Area, Brazil

During my time as an API Integration Specialist at Efí, I handled tasks such as:• Integrating APIs with ERPs, financial systems, and management systems.• Providing technical support for developers and partners using PHP, NodeJS, Ruby, Python, .NET, Java, Delphi, and Go.• Managing and resolving integration issues.• Implementing RESTful APIs (JSON).• Creating and maintaining API technical documentation.• Integrating payment systems (invoices, payment books, credit cards), including subscriptions, marketplaces, transparent checkout, and callbacks.• Developing and testing integration modules for e-commerce platforms like Magento, OpenCart, PrestaShop, WooCommerce, Joomla, and WHMCS.Although I’m no longer in this role, the knowledge and skills I gained have been valuable in enhancing my expertise in these areas.

Belo Horizonte, Minas Gerais

I was an Auditor at EY, one of the world’s leading accounting firms, known as part of the "Big Four." Headquartered in London and operating in over 150 countries, my main responsibilities included:• Leading IT audits and assessments, focusing on improving and applying best practices.• Conducting critical analyses of systems, processes, and IT controls to identify risks and vulnerabilities.• Evaluating the design and effectiveness of IT controls, including ITGC and application controls.• Performing IT security assessments and penetration tests to identify vulnerabilities.• Auditing mainframes (IBM), RACF, z/OS, Solaris, Windows Server, and databases like DB2, IDMS, Oracle, PostgreSQL, SQL Server, and Sybase.• Reviewing and testing logical access controls, change management, and IT operations, including incidents and backups.• Assessing segregation of duties and conducting gap analyses to identify control deficiencies.• Providing recommendations to enhance IT controls and risk management processes.• Applying audit and risk frameworks (COSO, COBIT, ISO 27001, NIST CSF) to evaluate IT governance.• Preparing work papers and compliance tests, and providing guidance to the IT audit team.The skills I developed at EY are essential to my current professional performance, even outside this role.

Divinópolis Area, Brazil

I worked as a Systems Analyst at Cofer, a steel processing company in Divinópolis, MG. My main responsibilities included:• Providing ERP support across modules like purchasing, accounting, inventory, finance, production, and sales.• Setting up, monitoring, testing, and restoring backup routines.• Preparing technical specifications and documentation.• Implementing and managing custom applications and integrations.• Providing technical guidance and support to the IT team.• Collaborating with cross-functional teams to improve system efficiency.• Programming, testing, and debugging systems.• Maintaining configuration documentation and user manuals.• Evaluating and introducing new technologies and tools.• Ensuring compliance with user requirements (SLA).The skills I gained at Cofer were crucial to my professional growth and continue to have a positive impact on my career.

Divinópolis Area, Brazil

I worked as a Geoprocessing Analyst at CEMIG, one of the leading electric utilities in Brazil and the largest integrated company in the sector in South America by number of customers. During my time there, I specialized in geoprocessing and georeferencing, performing the following tasks:• Optimizing energy meter reading routes in both urban and rural areas.• Developing reports in SAP CCS.• Editing maps using GeoMedia and Google Earth Pro.• Processing coordinates with GPS.• Georeferencing and geoprocessing data.• Monitoring schedules for changes in reading routes.• Mapping municipal boundaries in Minas Gerais.• Mapping and optimizing route feasibility.• Using GIS for accurate geographic interpretations.• Collecting and integrating geospatial data.• Analyzing aerial photographs and maps.• Managing GIS data and developing KML layers.• Preparing reports and presentations.The skills and experiences I gained at CEMIG were crucial to my professional growth and continue to have a positive impact on my career.

São João Del Rei Area, Brazil

I worked as a Technical Support Analyst at Conecta, a pioneering company in internet, cable TV, and hosting services in Minas Gerais. My main responsibilities included:• Configuring routers, VPNs, switches, LANs, file servers, and wireless networks.• Testing equipment and managing support tickets.• Providing advanced technical support to customers and partners.• Documenting issues and solutions.• Logging technical problems in tickets.• Participating in problem-solving teams.• Communicating effectively with employees and customers.• Tracking support tickets and incidents.• Ensuring high levels of customer satisfaction and service.The skills and experiences I gained at Conecta were essential for the development of my professional career.

Between 2005 and 2012, I worked as a freelance Web Developer, gaining extensive experience in various areas:• Developing web projects using PHP, MySQL, HTML5, CSS, JavaScript, WordPress, and Bootstrap.• Creating websites and blogs with WordPress, as well as online stores with WooCommerce.• Building websites, hotsites, and landing pages.• Specializing in technologies like PHP, MySQL, Apache, HTML, CSS, JavaScript, jQuery, Bootstrap, JSON, XML, WordPress, Joomla, Moodle, and SEO.• Gathering requirements and preparing technical specifications.• Conducting usability tests.• Installing and configuring servers.These skills were essential for deepening my understanding of various technical aspects.

São João Del Rei Area, Brazil

I worked as an IT Technician at Santa Casa da Misericórdia, a renowned healthcare institution in Minas Gerais, founded in 1783. My main responsibilities included:• Managing the SPDATA information system.• Implementing new technologies and features.• Providing support to over 500 internal clients.• Managing access permissions in the ERP system.• Setting up user accounts and devices.• Providing support and training for hospital software.• Maintaining the internal computer network.• Identifying, resolving, and documenting performance and connectivity issues.• Maintaining computers, printers, and peripherals.• Troubleshooting issues with Windows, networks, Microsoft Office, remote connections, and hardware.• Supporting the creation and maintenance of shared folders and network print queues.The skills I gained in this role were crucial for my professional development.

Sao Joao Del Rei Area, Brazil

At Digitron Informática in São João del Rei, MG, I worked as an IT Technician and Computer Instructor, performing the following tasks:• Managing the IT department and providing system support.• Teaching computer courses.• Evaluating and recommending equipment and software.• Providing technical consulting to optimize IT.• Offering remote support and technical assistance.• Training new employees.• Improving support services.• Writing user manuals.• Being on call to resolve high-priority incidents.• Monitoring and analyzing IT performance.The skills and experiences I gained at Digitron were essential for my professional development.

Griffith Institute Of Language Suite Of Programmes

Participated in an intensive study program at Griffith College in Limerick, Ireland, focusing on English language immersion.

Postgraduate Degree, Audit, Risk And Control Of Information Systems

Completed a postgraduate program in "Information Systems Audit, Risk, and Control," a pioneering course in Portugal based on leading.

Postgraduate Program, Digital Law

Participated in a Postgraduate Program in Digital Law, designed to equip professionals to tackle the complex challenges involving law.

Postgraduate Degree, Big Data And Data Intelligence Management

Completed an MBA in "Big Data and Data Management Intelligence," focused on developing advanced skills to manage and analyze both.

Master Of Business Administration - Mba, Business Banking, Fintechs And Innovation

The MBA in "Business Banking, Fintechs, and Innovation" is designed to equip professionals with the skills to master the financial.

Postgraduate Degree, Ethical Hacking And Cybersecurity

The postgraduate program in "Ethical Hacking and Cybersecurity" focuses on training information security specialists, equipping them.

Postgraduate Degree, Project Management

The postgraduate program in "Project Management" aims to train specialists according to PMI (Project Management Institute) standards.

Bachelor Of Science (B.Sc.), Information Systems

Activities and Societies: Served as a teaching assistant for the "Internet Programming" course, contributing significantly to the project.