Tiago Costa Email & Phone Number

Kitchener, On, Ca

Cambridge, Ontario, Canada

Programming CNC Machine machine according to client projectspecifications.Coordinating the fabrication of metal parts and subassemblies.Redesigning the quality control methods by implementing the use ofautomation.

Ontario, Canada

As a bilingual Incident Analyst, I provide support to TTEC partnerbusinesses, stakeholders and technical teams, through the use of the ITIL framework inITSM (Information Technology Service Management) to improve service delivery whileproviding value to the client.ITSM implemented in my this role includes all stages of the incident cycle: Startingon Incident Management and following up with a detailed root cause analysis in theproblem space, providing incident… Show more As a bilingual Incident Analyst, I provide support to TTEC partnerbusinesses, stakeholders and technical teams, through the use of the ITIL framework inITSM (Information Technology Service Management) to improve service delivery whileproviding value to the client.ITSM implemented in my this role includes all stages of the incident cycle: Startingon Incident Management and following up with a detailed root cause analysis in theproblem space, providing incident prevention, list of known errors, a rapid recoveryplan, when applicable, and reports to stakeholders.Always working through constant quality improvements and efficiency of services, aswell as accountability, while adhering to our partners service level agreements(SLA)and key performance indicators (KPI), leading to a higher customer satisfaction andloyalty. Show less

Ontario, Canada

As a skilled C# Unity 3D developer, I am passionate about leveraging my expertise to make a positive impact in the world. As a volunteer, I have had the opportunity to apply my skills in a variety of contexts, from developing educational games to creating simulations for training and development. I am committed to using my knowledge to create immersive experiences that promote learning, understanding, and empathy.Through my work, I have honed my skills in C# programming, Unity… Show more As a skilled C# Unity 3D developer, I am passionate about leveraging my expertise to make a positive impact in the world. As a volunteer, I have had the opportunity to apply my skills in a variety of contexts, from developing educational games to creating simulations for training and development. I am committed to using my knowledge to create immersive experiences that promote learning, understanding, and empathy.Through my work, I have honed my skills in C# programming, Unity 3D development, and game design to create experiences that are both engaging and informative. I am also adept at collaborating with multidisciplinary teams to bring projects to life, from ideation to deployment. Show less

Serra, Espírito Santo

I was an auto parts entrepreneur with expertise in implementing IT Service Management (ITSM) practices, specifically in the area of Problem Management. I excel in identifying and resolving issues by facilitating root cause analysis using the effective 5 Whys methodology. By digging deep into the underlying causes, I ensure that problems are addressed comprehensively, minimizing their impact on business operations. With a strong focus on ITIL best practices, I implement robust Problem Management… Show more I was an auto parts entrepreneur with expertise in implementing IT Service Management (ITSM) practices, specifically in the area of Problem Management. I excel in identifying and resolving issues by facilitating root cause analysis using the effective 5 Whys methodology. By digging deep into the underlying causes, I ensure that problems are addressed comprehensively, minimizing their impact on business operations. With a strong focus on ITIL best practices, I implement robust Problem Management processes to proactively identify and resolve issues, leading to enhanced efficiency and customer satisfaction.In addition to Problem Management, I am skilled in generating knowledge and reports to support informed decision-making. By documenting lessons learned and best practices, I contribute to the development of a knowledge base that improves problem-solving efficiency and accelerates the resolution process. Furthermore, I have expertise in creating comprehensive reports that highlight key insights, trends, and performance metrics. Leveraging my analytical abilities, I generate rapid recovery plans that enable quick and effective action in critical situations, ensuring minimal disruption to operations and delivering exceptional service to customers.Overall, my experience in implementing ITSM, conducting root cause analysis, generating knowledge, and creating insightful reports with rapid recovery plans positions me as a valuable auto parts entrepreneur with a keen focus on problem-solving, operational excellence, and customer satisfaction. Show less

Stratford, Ontario, Canada

Incorporate prefabricated parts into finished goods.Configure and run metal working machines as per lineup specifications.Conduct inspections of machined parts as required, evaluating quality and specifications.

Macaé

As an experienced LWD (Logging While Drilling) Engineer, I have a deep understanding of the latest technologies and best practices in the industry. With 5 years of experience working in the field, I have honed my skills in data acquisition, interpretation, and analysis to deliver accurate and reliable results that meet the unique needs of my clients.Throughout my career, I have worked with a variety of clients in the oil and gas industry, from small independent operators to large… Show more As an experienced LWD (Logging While Drilling) Engineer, I have a deep understanding of the latest technologies and best practices in the industry. With 5 years of experience working in the field, I have honed my skills in data acquisition, interpretation, and analysis to deliver accurate and reliable results that meet the unique needs of my clients.Throughout my career, I have worked with a variety of clients in the oil and gas industry, from small independent operators to large multinational corporations. Whether it's providing real-time data and analysis to optimize drilling performance, or developing innovative solutions to overcome drilling challenges, I am committed to delivering results that exceed client expectations.As a Field Engineer, I used ITSM techniques in my role such as:Incident Management:- Identify and prioritize incidents.- Record incident details.- Troubleshoot and diagnose issues.- Resolve incidents and communicate updates.- Escalate and collaborate when necessary.- Close incidents and document resolution.Problem Management:- Identify and prioritize problems.- Conduct root cause analysis.- Propose and implement permanent solutions.- Update knowledge base and documentation.- Drive continuous improvement.- Use tools like ticketing systems, monitoring tools, and collaboration platforms to streamline processes and facilitate communication. Show less

Mossoró, Rio Grande Do Norte, Brazil

As a Wireline Field Engineer, I am passionate about leveraging my expertise to support the oil and gas industry. With experience in a variety of wireline services, including logging, perforating, and well intervention, I have a deep understanding of the latest technologies and best practices in the field.In addition to my experience, I also underwent 3 months of specialized training in Houston to further develop my skills and knowledge in wireline technology. This training equipped me… Show more As a Wireline Field Engineer, I am passionate about leveraging my expertise to support the oil and gas industry. With experience in a variety of wireline services, including logging, perforating, and well intervention, I have a deep understanding of the latest technologies and best practices in the field.In addition to my experience, I also underwent 3 months of specialized training in Houston to further develop my skills and knowledge in wireline technology. This training equipped me with the tools and expertise to overcome challenges and deliver results in even the most complex well environments.Whether it's providing real-time data and analysis to optimize production, performing well interventions to increase efficiency, or executing complex perforating operations, I am committed to delivering safe, efficient, and reliable results that meet the unique needs of my clients.Throughout my career, I have worked with a variety of clients in the oil and gas industry, from small independent operators to large multinational corporations. I am comfortable working in a variety of environments, from onshore to offshore, and I am adept at collaborating with multidisciplinary teams to bring projects to life.Trainments:- AFP Open Hole Trainning Program – Halliburton Fort Worth Training Center – Texas, USA. From 02/Nov/08 to 12/Feb/09.- Supervisor of Radioactive Materials – Halliburton Fort Worth Training Center – Texas, USA. From 08/Dec/2008 to 12/Dec/2008.- Explosive Safety User – Halliburton Fort Worth Training Center – Texas, USA. From 15/Dec/2008 to 19/Dec/2008. Show less

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