Danette "Tia" Mahan Email & Phone Number

Cocoa, Fl, Us

Merritt Island, Florida, United States

Increased office efficiency with procedure standardization. Estimated, scheduled, and coordinated workloads leading to an increase of 15% on-time project delivery and enhanced team productivity. Sourced, procured, received, and issued materials through effective vendor negotiations and inventory management practices, achieving a 26% reduction in material costs while maintaining stock availability. Delivered exceptional customer service through face-to-face interaction, phone support, and email correspondence, resulting in a 48% increase in customer satisfaction and enhanced customer retention.

Titusville, Florida, United States

Maintained strict material handling, storage, FIFO, and cycle counts in accordance with corporate policy and best practices, including traceability from receipt to install. Coordinated with Planning, Purchasing, Production and Quality to support multiple international projects. Improved Supply Chain processes in accordance with QMS for Federal Aviation Administration compliance to achieve a 90% or above pass rate for annual audit. Managed domestic and international shipping, from physical process to documentation in cooperation with our Global Trade Compliance Department to ensure proper and safe transportation of imported and exported goods.

Titusville, Florida, United States

Cocoa, Florida, United States

Created work orders for external and internal product demands. Received and issued materials per company policy in a timely manner to achieve 98% production goals. Packaged product for safety, and on-time domestic delivery to meet customer demands.

Cocoa, Florida, United States

Developed company procedure for warranty products to facilitate expedited and concise claims processing for 98% reimbursement from manufacturers. Supported training and development of ERP processes and best practices for enhanced office efficiency. Implemented procedure to increase customer retention by 10% for Energy Savings Contracts. Developed Standard Operating Procedures and Desk Instructions for multiple departments.

Cocoa, Florida, United States

Cocoa, Florida

Merritt Island, Florida, United States

Coordination for all contracts requiring outside vendor processing. Ensuring products, services and documentation are performed to meet specified customer requirements prior to releasing the final product.

Merritt Island, Florida

Responsible for controlling a high mix, high volume workflow through the machine shop. Facilitates the efficient flow of materials and complex machined components through the production process.

Titusville, Fl

Directed logistical operations; planned, coordinated, evaluated requirements to support multiple programs, including procurement through to delivery within deadline. Designed layout using LSS concepts for expansion to include implementation of Standard Operating Procedure for procurement, stocking, inventory, and production supply. Maintained strict material handling, including full traceability from receipt to install, FIFO, and cycle counting in accordance with company policy and best practices. Coordinated subcontracted repairs for outside services.

Titusville, Fl

Directed training for a cross functional team of over twenty employees. Facilitated data conversion and implementation from AIRPAX Aviation MRP / ERP to Quantum Control MRP / ERP. Facilitated planning for company record lunches, Bahamas cruises, family picnics, holiday parties, grand opening, food drives and gift exchanges.

Titusville, Fl

Led successful Kaizen, producing a 15% initial reduction in cost of expediting, high priced inventory to meet deadlines. Designed network layout for 20,000 sq. ft. building expansion. Restructured 4,000 sq. ft. warehouse to maximize space and organize using LEAN 5S principles. Converted 30 seat “dumb terminal” system to 100 seat network system for better technology and efficiency. Successfully relocated IT network from 16,000 sq. ft. facility to newly designed 37,000 sq. ft. building.

Titusville, Fl

Implemented standard pricing and procurement procedure. Reduced obsolete inventory with a bulk sale by 100%, reducing overall inventory by 16%. Developed and deployed kitting procedure for standardization producing labor and cost reduction. Implemented procedure for suitable distribution for material picking and put away. Procured materials at a competitive price and met customer’s deadlines. Ensured technical publications met airworthiness requirements. Coordinated subcontracted repairs and supplier performance evaluations.

Titusville, Fl

Greeted guests, both in person and over the phone. First contact with customers requesting assistance. Indexed customer work order files. Assisted customer service with clerical duties. Answered multi line phone system and used PA system. Performed data entry of discrepancies and corrective actions for customer property. Provided airworthiness documentation for serviced components. Settled work orders and processed billing.