Data Management: Collected, cleaned, and analyzed customer service data using Python, enabling the development of data-driven solutions. The data analysis process involves ChatGPT API usage, statistic analysis, and machine learning algorithms.Prompt Engineering: Designed structured and effective prompts for business scenarios like user intent recognition and automatic data annotation.Reporting & Presentation: Created and presented key documents, including data work specifications and product analysis reports, to support team initiatives.Skills Demonstrated: Data analysis, Python programming, prompt engineering, and technical documentation.Achievement: Received high praise for professionalism, teamwork, and deep understanding of data science, contributing to the successful construction of an “Intelligent Customer Service” project.

Designed and managed the competition's website using GoDaddy, ensuring a professional and user-friendly interface.Developed and edited competition-specific content, including the event invitation letter, to effectively communicate key details and attract participants. Over 20 participants and 3 professional judges were involved in the competition.Oversaw the website's operations, ensuring smooth functionality and timely updates.

·Support Specialists and Help Desk Field Technicians.·Provides front line point of sale support for the restaurant systems.·Configures, troubleshoots, and deploys POS terminals, printers and scanners.·Provides desktop support to cafeterias, office users and remote users.·Troubleshoots hardware and software issues.·Training clients regarding use of registers and systems.·Provide technical research resources for incident resolution coordinating withvendors when necessary.·Work with applicable resources to troubleshoot networking/broadband relatedissues and escalated desktop support issues.·Maintain troubleshooting documentation for frequent incident occurrences andFAQ's for user groups.

Senior Marketing Officer/website master was responsible for UI design, website management, and marketing strategy assignments.