Tiana Wright Email & Phone Number

United States

Milwaukee County, Wisconsin, United States

Resilience Transportation Service is a non-emergency transport service committed to servicing the Milwaukee community by pairing with homeless shelters, organizations that work with battered women, senior living facilities, LGBTQ resource centers and transitional living housing. Our focus is to get our customers to and from where they need to go affordably, safely and without hassle. Resilience prides themselves on contributing to the safety of each of its' customers individually to get them to and from their destinations - whether that may be to food pantries, focus groups, grocery stores, appointments, interviews or jobs.

Greater Milwaukee Area

Milwaukee, Wisconsin

Milwaukee, Wisconsin

Greater Milwaukee Area

Milwaukee, Wi

• Work closely with 4 culturally diverse Supervisors and 4 additional Team Leads, updating & communicating with them on changes within the billing process• Train new individuals monthly & implement new initiatives daily• Review, process and audit up to 400 service requests monthly• Prepare and submit service billings in special invoice formats according to each customer’s requirements & margin specifications • Generate monthly spreadsheets, tracking progress of each representative• Serve as first branch contact, guaranteeing invoices are billed with accuracy, timeliness and to customer satisfaction• Process credits/re-bills for invoices billed incorrectly• Identify representatives that have low accuracy and implement strategies such as additional training to remedy issues to increase the efficacy of the department

Greater Milwaukee Area

• Provided direct employee feedback and coaching both verbally and via e-mail • Worked with a wide range of leadership to pull and produce reports to show overall efficiency of the department• Assessed customer needs in the commercial, auto loan, and mortgage fields• Contacted attorney’s on a daily basis to verify customer’s bankruptcy status• Approved and denied 40-50 loan deferral requests daily• Assisted Supervisors and Team Leads by coordinating/leading meetings along with any additional problem solving initiatives• Promoted two times in 2 years due to fast learning and excellent leadership skills

Greater Milwaukee Area

• Initiated customer contacts, bringing higher risk delinquent accounts current• Collected on accounts between 32-150 days past due with balances over $20K• Received escalated calls from Collector I reps or irate customers

Greater Milwaukee Area

• Worked from auto-dialer, collecting on low-medium risk accounts• Negotiated arrangements with vendors, keeping customers out of collections• Collected on accounts between 11-32 days past due with balances under $20,000

Greater Milwaukee Area

• Informed customers of benefits of buying or obtaining new products and services• Responded to up to 150 customer telephone/email inquires daily• Educated customers on benefits of opening new checking, savings, or credit card accounts

Greater Milwaukee Area

• Responded to low volume of customer’s telephone/email inquires• Met all intended sales and customer orientated goals

Doctor'S Degree, Organizational Leadership

Master Of Business Administration - Mba, Business Administration And Management, General, 3.879

Bachelors, Business Management