Tiana Mathis Email & Phone Number

Queens, New York, United States

Assisting Individuals and family whom are receiving OPWDD services achieve their goals in life by connecting to services and proving counseling as needed...

Greater New York City Area

Coordinate Medical,Dental and mental health appointments for children enrolled into the Health Home Care Management program.Provide support to Case Planners regarding the children whom are in Foster Care.Assist Case Planner with obtaining medical records.Complete monthly billing for clients on case load.Create memos, letter templates and excel spreadsheets to assist with program coordinationConduct outreach, enrollment and dis-enrollment to individuals/families

Bronx, Ny

Address customer service inquiries in a timely and accurate fashionMaintain responsibility for recruiting, hiring, and training shift supervisors and seasonalEnforced contact center policies, procedures and quality assurance measures with residents Supervise, discipline and evaluate 3-5 employeesmaintain daily operations of a Safe Haven programProvide 24-hour crisis intervention Manage CARES reporting to the NYC Department of Homeless Services; reviewing the visitor logbook and safety logbook for quality assuranceReinforce and create program policies and procedures

Elmhurst, Ny

Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention 15-20 patients daily. Plan, Direct, Coordinate activities and meetings with directors to assist with program launch.Utilize GSI, MAPP and Sorian database, e -Paces health record systems to explore client eligibility and contact information.Utilize GSI database tools to maintain ongoing clinical documentation and records upholding all HIPAA regulation s and confidentiality protocols to record each interaction with every client served.Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of the program resource directory.Provide services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team.Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinators and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients.Orientated and presented the program at community base meetings.

Brooklyn, Ny

Supported homeless families with housing for stability and provide linkage to community Services.Administrative and Clerical duties such as document assessments and Independent Living Plans in CARES system and monitor Quality Assurance with Charts.Attend weekly meetings with supervisor and hotel management for updates of room inspections and health and safety of families. Provided office management support such as daily report and spreadsheet updates, Printing of rosters daily, ordering supplies for the facility and building maintenance.Supervised Residential Aides.

New York, Ny

Assessed and documented shelter complaints forwarded from 311 online service and telephone DHS Ombudsman unit.Scheduled appointments for homeless individuals to address concerns in person.Facilitated meetings to implement new policies and procedures for the ombudsman unit.Implemented spreadsheets from sign in book to excel.Monitored and tracked complaints in the iQ system until completion of case. Provided coordinated to hotline callers regarding shelter facility information and entitlement services.

United States

provided case management services to single homeless women to meet the needs necessary for stable housing.Linked women to provider services to endure health, safety, and wellness.Documented paperwork for intake and discharged within the shelter facility.Coordinated group meetings to discuss topics for progress in life.

Farrockaway Ny

Provided client focused support in Health Home setting to a caseload of 75 clients to ensure medical, mental, financial needs were met.Provided counseling to clients for financial stability.Assisted clients with obtaining entitlement services such as Medicaid and SNAP benefits.Documented all client meetings in TREAT system accurately for comprehensive plan of care.Interacted with other health care providers to ensure clients were retrieving accurate care and that the client made appointments on time.Coordinated with housing specialist to ensure that clients had proper and accurate documentation to move into supportive housing and also that the coordination of care was in place upon them moving into supportive housing. Assisted clients with transportation to and from housing and doctor appointments. Met with staff in meetings to provide updated status regarding clients on case load.Attended weekly meetings with clients to provide information on topics pertaining to health, mental, and financial personal care.

Greater New York City Area

Identified and posted patient payments to accounts in Epic and Eagle systems.Posted patient payments from insurance companies such as Blue Cross and other carriers.Copied and scanned patient information to supervisor regarding patients’ accounts utilizing PDF file.Posted late payments from collection agencies to patient accounts using HTS system. Entered patient payments using a credit card machine and Epic J-Point system.Create spreadsheets for patient information using Excel.Researched account information for supervisor.Prepared opening cash for cashier's next day opening bankPrepared bags for Brinks to take to BankGeneral accountant of vault cashAssisted with receiving and distributing patients belongs from SafeProvided customer service to cashiers,patients,and messengers Stamped and typed received envelopes onto spreadsheet log daily.

Recruit People for Sales positionSale products

150 East 32Nd Street

NYU Urology AssociatesSupervised medical record office and employees.Trained employees upon hiring. Provided assistance to doctors, nurses and secretaries regarding patient records.Provided medical records to patients, life insurance companies, and law firms.Prepped and filed charts for the entire medical office.Prepared charts for follow up appointments using McKesson database.Obtained blood, x-ray and other results from labs for doctors and nurses.Called and confirmed patient appointments. Retrieved telephone messages from patients.

Master'S Degree, Health/Health Care Administration/Management, 3.6

Bachelor Of Applied Science - Basc, Health/Health Care Administration/Management, 3.5 Gpa

Associates Of Occupational Studies, Health Services Administration, 3.5 Gpa