Tiandra Smith Email & Phone Number

New York, NY, US

Collingwood, VIC, AU

• Coached, directed, and mentored a team of 3-5 direct reports to ensure KPI's exceeded monthly and quarterly benchmarks for a store valued of over $320,000 yearly net profit
• Conceptualized and executed campaign related VM changes when standard layouts were ineffective of driving traffic to hero items to boost campaign engagement
• Mitigated and reduced loss of inventory to below the 2% threshold through implementations of daily and weekly audits
• Analyzed the individual KPI's of direct reports and conducted one-on-one meetings to identify areas of opportunities in which strategies were created to execute respective action plansAchievements
• Recruited and trained talent for the second NJ location resulting in a successful grand opening
• Recognized for superb CRM skills through client praises in company publication three times during tenure

Collingwood, VIC, AU

• Optimized and streamlined daily operational procedures to effectively onboard team to adopt efficient practices
• Provides input from cross-functional research initiatives in conjunction with retail/marketing departments to create and implement plans conductive to business performance improvements
• Collects and updates client data by linking 87%+ of transactions to relevant customer data to bolster CRM; this led to increased customer retention, satisfaction, and client experience

Collingwood, VIC, AU

• Collected and analyzed client data to provide tailored recommendations during initial and subsequent store visits
• Received written and verbal compliments from clients which were recognized in the company's publications due to level of product knowledge as well as professionalism, passion, and pleasant nature during consultations
• Crafted an upheld luxury standards reflective of the brand's highly aesthetic image
• Met or exceeded campaign specific KPI's as well as monthly company set benchmarks
• Sought out and implemented feedback to continually improve areas of opportunity
• Assisted with operation acumen during the absence of the reporting store manager

Dossobuono Di Villafranca (VR), Italy, IT

• Analyzed nightly recaps of KPI's to create daily budgeting plans to meet daily sales targets
• Generated between $10,000 to $30,000 in individual sales monthly
• Streamlined inventory practices to reduce unloading lead time of shipments containing 1,000+ items from 5 hours to under 2.5 hours

Parsippany, New Jersey, US

• Developed the creative voice for post copies for various clients across their social media platforms through copywriting
• Used Google Adwords to analyze the effectiveness of ads run in clients’ marketing campaigns to determine the reach, traffic, and value of the ad
• Conducted email and phone follow-up with venues, attendees, and prospective guests pertaining to event planning
• Worked alongside Digital Marketing and E-Commerce departments to identify areas of opportunities while monitoring changes with tracking links

Nashville, Tennessee, US

• Handled all inbound and outbound files and transactions for entire list of New York and New Jersey clients
• Reconciled all daily cash received at banks, including lockbox, credit card, EFT, and PayPal payments on monthly ledgers
• Developed formulations in Excel to calculate running totals of deposits by client and date
• Prepared and distributed work to be posted by cash department employees
• Researched payment disparities and resolved them while adhering to closing schedules
• Obtained EFT payments, Explanation of Benefits, and check backups for all New York, New Jersey, and Inpatient clients

Nashville, Tennessee, US

• Posted payments, transactions, and declines for insurance by reading explanation of benefits
• Assisted with daily administrative tasks and adhered to strict monthly closing schedules
• Assisted with IT functions such as toner restocking and changing, printer and fax machines, repositioning employee workstations, and user profile setup
• Maintained and organized files for individual clients and insurances

Nashville, Tennessee, US

• Researched accounts and sent out appeals based on specific claims' and insurance criteria
• Ensured accurate record-keeping by utilizing excel spreadsheets and ledgers
• Handled multiple projects simultaneously while adhering to strict deadlines
• Conducted online and phone follow-up to ensure remediation of accounts worked
• Updated patient information using automated systems

Jersey City, New Jersey, US

• Assisted in capturing and creating social media content for Instagram, Facebook, Meetup, LinkedIn, and Eventbrite platforms using editing software, including Canva
• Attended trade expos, industry events, showrooms, and manufacturing events and provided onsite assistance
• Assisted with promotion of events, maintenance of blogs, and ensured posts on all platforms aligned with the brand image
• Assisted with back-end website analytics and used tracking links to successfully market to targeted demographics
• Assisted with event planning by compiling lists in excel, contacting clients, and following up after events
• Scouted potential influencers on social media platforms who were compatible for future collaborations

San Francisco, CA, US

• Prepared fitting rooms and advised garment selections for clients
• Informed clients of top selling seasonal pieces and key items to encourage sales and meet daily goals
• Engaged with clients and recommended apparel choices based on individual needs and criteria

Los Angeles, CA, US

• Merchandised top selling items on the sales floor while keeping designated areas organized
• Assisted customers with questions regarding products, prices, stock, and credit terms
• Catered to customers’ needs by making item recommendations and providing alternatives when necessary
• Greeted customers upon arrival to the store or merchandising zone
• Monitored fitting rooms and assisted with merchandising restocking

Denver, CO, US

• Managed all in-store transactions via cash register
• Replenished inventory and maintained an orderly check out area
• Ensured that all transactions were accounted for by reviewing cash drawers before and after shifts

• Instructed patrons on how to use reference sources and automated information systems
• Answered inquiries and directed patrons to desired book sections
• Sorted books and publications, organized, and returned them to their designated areas
• Utilized customer service skills to help welcome and integrate new patrons to the library

Bachelor Of Science - Bs, Marketing

Associate In Applied Science, Fashion Business Management