Tiani Carter Email & Phone Number

Las Vegas, Nevada, United States

San Diego, California, United States

-Provide direction and supervision to affected departments and team members during the execution of meeting and/or event-Directly serve on site group and catering customers in a proactive manner-Organize and prioritize my duties by developing plans and goals-Timely communication to internal and external clients via telephone, email, written documents or in person-Demonstrate knowledge of job systems, products, booking systems, and processes-Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution-Participate in customer site inspections and assist with the sales process, as necessary-Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed-Create and communicate event resumes and BEOs. Host weekly Resume, and BEO meetings to communicate event details

La Jolla Shores, California, United States

-Develop market segments and solicit new customer relationships while maintaining existing relationships-Conduct conferences and external sales presentations to groups and prospective customers to solicit, explain, negotiate and secure group and local catering business-Assist the Director in the management of the department, as needed-Negotiate services and prices to maximize revenue and profitability-Conduct property tours and participate in trade shows, industry and community events to promote facilities and services-Host and entertain clients and maintain client accounts-Provide direction and supervision to affected departments and team members during the execution of meeting and/or events

La Jolla Shores, California, United States

-Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation-Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward-Participate in annual QA for Hilton Brand Standards-Ensure compliance with Company standards-Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns-Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue-Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events-Recruit, interview and train team members