• Implement project management systems for tracking and managing multiple onboarding processes• Manage email correspondence by promptly responding to inquiries and resolving customer issues• Assign and categorize incoming emails using email management systems for efficient handling• Ensure seamless communication between clients and interpreters, optimizing productivity using HelpScout• Successfully onboarded interpreters from multiple states ensuring compliance with employment laws and regulations• Served as the main point of contact for the onboarding team and new hires, ensuring their engagement and addressing inquiries for a positive onboarding experience• Manage end-to-end onboarding processes, including account creation, document collection, verification, and compliance, interview coordination and reviewing interpreter rates• Proactively facilitate connections between clients and the sales team, driving business growth and establishing long-term partnerships• Efficiently handle email correspondence, promptly responding to inquiries and resolving customer issues• Utilize email management systems to categorize and assign incoming emails to the appropriate teams or individuals

• Collaborate with Finance, HR, and BT Leadership as part of a 20+ member cross-functional global team• Lead projects and initiatives, including Workday 4 Scale (WD4S) Position Management Project and Workforce Strategy Project, in partnership with Business Planning & Management team members• Plan and execute a virtual team offsite event for the global BT Strategy & Operations team, utilizing event planning, interactive board development, facilitation, and feedback follow-up• Support workforce-related research, analysis, and benchmarking, utilizing spreadsheets and formulas to provide recommendations for workforce strategy and management• Create documentation, project plans, and communications to support workforce-planning initiatives, while coordinating and prioritizing assignments to meet deadlines• Oversee project plan execution, including managing communications across 3 Slack channels and developing a rubric for projects aimed at Futureforce interns.• Assist in content development, scheduling, and addressing Futureforce interns' inquiries for 6 Google Meet onboarding sessions within the Business Technology organization, while also taking the lead in creating a comprehensive feedback survey and reviewing responses.

• Processed a high volume of 75+ incoming and outgoing calls per day from CaptionCall trainers and existing and potential customers nationwide • Maintained thorough knowledge of and presented training on products, features, and services to customers• Identified situations and applied critical thinking to generate different courses of action and select multiple viable options to create a resolution

• Prepared and served beer, wine and cocktails along with food orders and provided exceptional service.• Maintained the bar area clean and well-stocked throughout each working shift.• Check IDs in accordance with the law.

• Taught Spanish and provided support with ASL to students both one-on-one and in a group setting.• Collaborated with teachers/students to create lesson plans unique to each student’s learning style.• Utilized the company’s platforms to communicate, send resources, and share lesson plans.• Discussed with future students what their needs are (learning material, schedule, goals, etc.)• Managed and promptly responded to multiple students on several platforms.• Created, built, and maintained connections with students regardless of working remotely.

•Conducted and assisted with interpretation and translation for Spanish-speaking parents; created, built, coached, and maintained connections/relationships through knowledge of culture and cultural exchange•Employed attention to detail in completing documentation for services to students in a timely manner•Kept open communication through phone calls, email, texts, and other online messaging platforms amongst parents and teachers in English and Spanish

• Managed store operations including cash management (credit card and cash transactions), inventory management, and overall store organization• Orchestrated efficient communication and coordination among team members during busy periods, optimizing workflow to meet customer demands while efficiently handling orders • Worked closely with Store Managers and Assistant Store Managers to cultivate a customer-centric environment, emphasizing exceptional service, and provided guidance and training to new team members on sales techniques