Tia P. Email & Phone Number

Menlo Park, Ca, Us

*Work on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.Act as advisor to subordinates to meet schedules and/or resolve technical problems.*Develops and administers schedules, performance and budget requirements. Perform data analysis using SQL scripts. Present data trends, reports, and findings. Provide thought leadership in driving improvements globally. *Global inventory management of assets and accessories, manages all aspects of inventory management. Direct the control, record accuracy, and overall execution of an effective inventory management strategy. Oversight of the daily and quarterly inventory cycle counts.*Define transition roadmap that includes the key components around business processes, process redesign, and change management. Work closely with other subject matter experts and stakeholders on competing/conflicting technologies, processes or staff requirements across the globe.*Global issue resolution, coordination of project activities. Lead in the definition and design of the global functional reporting metrics. Design and maintain all on-boarding training documentation and processes for new hires.

San Jose, Ca, Us

ELA 1.0 ORDER MANAGEMENTFollow Security ELA 1.0 booking process including pre-submission validation of documents to book deals. Invoice release on term start date and validation of invoice done post -invoice release, to remediate any corrections. Complete all post-booking tasks including the setting up of the ELA workspace for the customer and providing on-boarding to customers via webex meeting.ONGOING SUPPORTResolution of license issues, including generation of licenses. Cloud Services provisioning, post validation of entitlements. Regular internal follow-ups to ensure the specific cloud provisioning teams fulfill the requests as early as possible. When new technologies are added to the entitlements, work with the Ops and Product Manager to understand the entitlement, fulfillment mechanism and reporting. Must be able to support customer questions accurately. Update internal documentation on the new technology changes. Provide feedback on issues with the ELA workspace and work with internal teams to resolve. Work with IT to track and implement ongoing end user enhancement asks of the ELA workspace Manually track entitlements or transactions if not done via the ELA workspace and provide to IT to update the ELA workspace records. REPORTING: INTERNAL AND CUSTOMER FACINGPrepare the Annual Business Review reports upon demand. Follow-up with stakeholders for necessary input data to prepare the ABR. Validate data from multiple sources such as the ELA workspace, SLT, CCW, iOPs etc... to ensure accuracy of reports.Prepare the End of Term reports one month prior to customer’s term end date or as directed, in case of early renewals. Update internal documentation on Doc Central with any team process updates/changes. Provide Adhoc consumption reports to internal stakeholders

Herndon, Va, Us

• Manage all customer service needs of clients, vendors, field reps and distribution partners. Work closely with our engineering team to ensure proper BoM validation and quote accuracy. Offer add-on opportunities to our clients such as warranty uplifts, service agreements and value-add services such as proactive contract management and renewals.• End to End Transaction Management: Accurately place orders into the system from client-issued POs and follow up on those orders to ensure successful delivery within the client’s expectation and install schedule. Take a proactive role with problem resolution at the client and supplier levels.• Manage all Cisco Smartnet and Support inquiries from our clients including credit requests due to RMA, decommission and tech refresh scenarios. Work closely with the ePlus renewals team to keep ahead of renewal opportunities and the contract management needs of our clients. Work with Cisco to compile quarterly contract and decommission reports for our biggest enterprise clients to ensure their large environments are properly supported.• Develop successful relationships with customers, vendors, and internal departments with the goal of increasing the volume and profitability of the business. Proactively survey operations and procurement staff of key accounts to gauge level of satisfaction and make sure we understand and are complying with their procurement process and needs.• Keep up-to-date on the technologies we sell in order to keep abreast of industry and technology changes. Learn about the programs available at our major vendor suppliers in order to source product at the best price to ePlus while ensuring quickest delivery.

Herndon, Va, Us

• Provide Cisco SMARTnet and Services support including new attach, TAC, contract access and Unified Communications Software Subscriptions (UCSS).• Manage all internal and customer SMARTnet and Support credit requests including RMA, decommission and Tech Refresh options.• Provide support to Sales Executives, Inside Sales, Project Managers and End Users needing help regarding the Cisco product and services line.• Responsible for ongoing services training. Work closely with Cisco reps to stay current on all service related updates and requirements as well as deal specific pricing.• Determine best sourcing for most accurate entitlement with minimal cost on all orders according to registration requirements. Verify accuracy of part numbers and configuration service requirements.

Vienna, Va, Us

Provide customer quotations for all sales and engineering requests. Responsible for proper pricing, product numbers, accuracy of configuration, shipping, terms & conditions and sales tax requirements.Oversee procurement process. Assist when needed in daily purchasing activities to include creation/submission of purchase orders, receiving of equipment both in house and direct, as well as any vendor invoicing issues. Responsible for ISO 9001:2008 internal/external audits of the purchasing department.Receipt of customer purchase orders. Confirm accuracy of orders based on contract needs, billing, and shipping requirements. Responsible for accuracy of part numbers required for distribution and/or direct purchase.Creation of contract set up docs for new orders and modifications. Responsible for creating customer invoices for all materials purchased upon project completion.Continuously working with the sales and engineering teams to ensure customer needs are met and proper configurations are provided. Responsible for SMARTnet renewals of all customer owned contracts and creation of bill of materials (BoMs) for Cisco products when engineers were back logged.TigerPaw System Administrator. Responsible for maintaining the integrity of the inventory price book. Deactivation of end-of-life products as well as activation of new product offerings. Update of all price changes per manufacturer release. Responsible for importing all new and updated product families into inventory price book after sorting family by serialization needs. Maintain all accounts in system including customer, vendor and internal personnel to include security roles and levels. Provide support and on-site process training for all personnel. Maintain and produce workable workflows for all departments involved to ensure procurement process runs smoothly.

Responsible for procurement and fulfillment of Cisco orders placed with GTSI Corp. Including product lines and SMARTnet services.Identify appropriate supply sources to meet GTSI product and contract requirements.Work closely with Cisco to maintain a supportive and streamline process to benefit both GTSI as a gold partner and Cisco as a premium vendor.Assist Purchasing Product Manager in daily inventory and process controls. Collaborate with team to find internal processes to maintain the strenuous requirements of Cisco manufactured product.Continuously working together with GTSI Sales Teams, Product Management and other co-workers to meet the range of special needs associated with specific sales opportunities and projects.Provide proficiency on specific technology-related product categories, including industry developments, product features, and pricing.

St. Louis, Mo, Us

Seattle, Washington, Us