Successfully onboarded and managed over 100 accounts, fostering strong client-relationships and achieving an increase in retention through regular check-ins and issue resolution. Collaborated cross-functionally to improve processes, identified upselling opportunities, managed customer accounts in CRM systems and processed account payments.-Onboarded over 100+ accounts, initiated meetings with new customers to address product features, functionality questions, and technical support… Show more Successfully onboarded and managed over 100 accounts, fostering strong client-relationships and achieving an increase in retention through regular check-ins and issue resolution. Collaborated cross-functionally to improve processes, identified upselling opportunities, managed customer accounts in CRM systems and processed account payments.-Onboarded over 100+ accounts, initiated meetings with new customers to address product features, functionality questions, and technical support, ensuring a smooth customer onboarding process and product satisfaction.-Provided ongoing email, video conference, and phone support, resolving customer inquiries and complaints, resulting in an increase in customer retention.-Handled failed billing transactions through Authorize.net, leading to an increased success rate in updating credit card information, and developed SOPs for failed billing outreach to improve efficiency.-Identified key product enhancements by systematically gathering customer feedback and effectively relaying insights to internal teams.-Curated resources for customers based on their needs, maximizing product usage and leading to an average of 4 additional sales per month.-Managed account operations in Hubspot CRM, Boberdoo SaaS, and OneDrive, ensuring accuracy.-Efficiently prioritized and managed multiple projects simultaneously to consistently meet deadlines, maintaining a 100% on-time project completion rate.-Published over 200+ articles across company websites using Wordpress and assisted with email campaigns via Mailchimp. Show less

Skilled in online communications, Google Workspace, and creative problem-solving, I bring strong interpersonal skills and attention to detail, ensuring efficient organization and outstanding customer interaction.

Provided around-the-clock support for the owner, ensuring a seamless work-life balance by anticipating needs and managing day-to-day operations, including calendar management, travel arrangements, and correspondence. Streamlined billing inquiries to enhance financial operations and customer satisfaction, tracked customer interactions, created engaging weekly newsletters, and managed mail and documentation.-Streamlined billing inquiries, reducing processing time by 10%, improving… Show more Provided around-the-clock support for the owner, ensuring a seamless work-life balance by anticipating needs and managing day-to-day operations, including calendar management, travel arrangements, and correspondence. Streamlined billing inquiries to enhance financial operations and customer satisfaction, tracked customer interactions, created engaging weekly newsletters, and managed mail and documentation.-Streamlined billing inquiries, reducing processing time by 10%, improving financial operations.-Managed complex calendar scheduling, including travel accommodations and meeting arrangements, ensuring seamless and efficient operations.-Created engaging weekly newsletters for customers, strengthening client relationships and increasing open rates by 12%.-Managed administrative duties and provided support in a fast-paced environment, demonstrating strong organizational skills and attention to detail.-Tracked customer interactions and provided support, increasing positive customer feedback. Show less