Improved customer facing support tool through strategy, reporting data, and analyzing better solutions with new software to better the customer experience. The results of this increased the amount of customers we can assist while improving one chat resolution.Developing customer relationships to promote customer retention, provide technical support, and adding value. Presented and implemented recommendations like improving internal software database while incorporating strategies to… Show more Improved customer facing support tool through strategy, reporting data, and analyzing better solutions with new software to better the customer experience. The results of this increased the amount of customers we can assist while improving one chat resolution.Developing customer relationships to promote customer retention, provide technical support, and adding value. Presented and implemented recommendations like improving internal software database while incorporating strategies to increase revenue based on analyzing data. Show less

De-escalated calls by utilizing active listening, positive positioning statements to ensure positive resolution for both customer and company.Provided floor support for peers by answering questions, providing feedback and direction for credits, equipment, and troubleshooting.Achieved awards for team’s Top Performer, 2 consecutive months.Received nearly perfect customer service scores on 3 consecutive annual performance reviews, based on customer surveys.

Operated computer systems for purposes of data entry, written communication, cash Established or identified price of goods using electronic or other cash register.Proven ability to answer customers’ questions and give information regarding business procedures