Tiara Downs Email & Phone Number

Remote

● Ensured account and member security by identifying red flags andsafeguarding member assets and account information.● Provided account information and performed basic account transactions.● Routed members to the appropriate departments.● Provide account balances and review transactions on member andbusiness accounts.● Transferred funds on member and business accounts, to other members orfinancial institutions.● Opened new accounts and educated members or potential members onproducts and services that best meet their needs.● Enrolled members in online and mobile banking and provided features,benefits and general guidance related to these services.● Performed complex account transactions such as account shutdown andstop payments on checks, etc.

Detroit, Michigan, United States

● Communicated with 10-15 customers daily to confirm fruit and vegetablepurchase orders● Utilized a 10-key calculator to total daily sales, add-up bill discrepancies,and verify outgoing payments● Input over 1,200 entries for truck loads with incoming goods into ProducePro Software● Monitored fruit and vegetable inventory daily within Produce Pro Software● Created and maintained a filing system for paid and unpaid invoices● Vouched miscellaneous, vendor, and shipper invoices and printed checksfor mailing● Trained 10+ office staff to navigate Produce Pro Software and maintainoffice policies and procedures● Corresponded daily between 15 salesmen and their growers and shippersusing a multi-line phone system● Generated a product inventory and accounts receivable report daily tosend to owners and managers● Prepared a Gross Profit sales analysis report monthly to display merchantsales and losses by product● Provided general support to visitors, warehouse workers, and management

Southfield, Mi

• Prepared weekly reports and analysis while updating company systems and monthly scheduling. • Participated in interviewing and recruiting 100+ Direct Care workers, while administering orientations and training programs.• Maintained filing records for 40+ senior clients and 70+ employees.• Upheld human resource qualifications by monitoring and accessing staff performance while shadowing the Director of Operations.• Use computers for various applications, such as database management or word processing. • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Create, maintain, and enter information into databases. • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.• Maintain scheduling and event calendars. • Complete forms in accordance with company procedures. • Schedule and confirm appointments for clients, customers, or supervisors.

Ann Arbor, Mi

• Analyzed customer insights, industry research, trades and media coverage to highlight growth opportunities.• Collaborated with team members to meet daily deadlines and produce high quality projects.• Organized, interpreted and communicated valid information from multiple sources for clients.• Analyzed and interpreted news and information received from various sources to broadcast the information. • Wrote commentaries, columns, or scripts for clients which included Monster, Blackberry and McDonalds.• Examined news items of local, national, and international significance to determine topics to address, or obtain assignments from editorial staff members. • Edited news material to ensure that it fit within available time or space. • Selected material most pertinent to presentation, and organized this material into appropriate formats. • Gathered information and developed perspectives about news subjects through research, interviews, observation, and experience.

Ann Arbor, Mi

• Developed and maintained strong customer relationships with 200+ prospective and current tenants through phone, email and walk-ins.• Assisted with outlining the requirements of the organization keeping track of the equipment, materials and leasing properties. • Designed and strategized cost efficient dispersement of printed and online marketing advertising boosting revenue by 11%.• Handled collection and process of over $60,000 in tenant rent payments monthly.

•Aided walk-in customers and answered main line to take lodging reservations for short term housing and residence halls•Administered general secretarial assistance; type and edit letters, reports, spreadsheets, filing•Obtained credit card information and processed credit card payments for visitors, faculty, and students

•Attended to walk in customers, answered main phone system, utilized filing and scanning •Shadowed program officers, grant processing, and accounts receivable •Maintained conference rooms and employee lounges

Bachelor Of Arts (B.A.), History

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: CO-OP