UX Researcher known for building team excitement and understanding towards qualitative research. Collaborate with designers, development, and project managers on goals. Provide data driven design suggestions that balance end user and business needs. Support all levels of the product development lifecycle. Empathize, synthesize, deliver, and engage team mates to inspire action, and alignment.UX specialist recognized for quickly learning stakeholder needs in order to create tailor made UI designs that are simple, accessible, and on brand. Flexible, agile, with experience working in all design settings and able to mentor or help teams level up their UX understanding.

In a nationwide mortgage provider with over 10k employees, in a research department of 30 divided into teams by department focus. Charged with the online process for refinance and home sale to close.Accomplishments:• Presentations utilized as best practice among the research department for excellent takeaway design and presentation delivery from the director of the research department for other researchers to follow.• Created a secondary and prior learning library, with documents and quick summaries as a Figjam for easy copy, paste into other figma docs and to be utilized by the team as an actionable jumpstart to inspire the redesign research questions and design ideation. • Built relationships with the redesign project development team, fostering a better team appreciation towards research and what insights it can provide.• Trained and developed additional research methods under mentors from PhD backgrounds in the Rocket research Mentorship program. My research documents became highly recommended by all of my mentors and managers for their design, thoroughness, and approachable writing.

Research and UX subject expert, on a design team of 3 in a startup of less than 60 employees. Collaborate with product on website timelines, development on feasibility, and the entire team plus the CEO on research initiatives. Met deadlines in a fast paced, always changing startup environment.Accomplishments:• Lead foundational research on dashboard and feature customer value balanced with the technical scope to develop which resulted in the alignment of the development timeline for the next 2 years, faster team completion of components and as a result faster customer conversion and CSAT.• Developed and executed primary research on the company lead form which lead to an Increased lead form completion of 30%.• Synthesized and shared insights in company wide presentations that inspired ideation, evaluated designs, and increased team morale, and created excitement towards action.• Provided research updates every 2 months on changes from previous research updates while also balancing design updates for the client facing website and dealership trade in web process.• Collaborated with project managers and design director on customer facing home page updates, custom vehicle trade-in questionnaire portals, home page redesign concepts, vehicle search filter optimization updates, all delivered with a full viewpoint breakdown, and handed off to development with a presentation of an interactive prototype and sizing guide.

Promoted to Lead user interface, UI designer on a small fast paced agency design team of 2 that directly interviewed, collaborated, and multitasked different client stakeholders and project managers to research and create custom digital solutions from beginning to end.Accomplishments:• Created several multi million and internationally used websites, apps, and trade show kiosks in a fast paced agency setting for Dealerships, Ford, Lincoln, Ford Protect, and Ford Subsidiaries plus Can-Am.• Trained for a management position by leading several projects with a new design team to train and delegate to. With a developer our projected 2 quarter timeline project was completed in 1.5 quarter.• Helped the company research and consider design processes and software or plugins to invest in to improve project efficiency. Company projects with these plugins saved several months of designing.• Use data from research, user testing, and market analysis to create user-centered designs then created detailed project documentation, for development hand off, user research, and UI Standards.

Worked independently with several project managers to manage and deliver different website, print, app, or physical product packaging design projects for Ford and Ford subsidiaries. Utilizing tools like Sketch, Adobe creative suite and created digital designs for review or utilized firebug to code approved website designs.

Design and coded, utilizing html and css, branded homepages for customers like public libraries, schools, and colleges for the company Galepages product. Utilized Google Analytics to track and report product usage to management for tracking and improvement tracking.

Assisted end users with navigating the Blue Cross Blue Shield of Michigan website and user accounts over the phone, respond with empathy and support to customer troubleshooting issues, and log website errors.

Provide technical support and online access to doctors, insurance members and providers along with documenting any updates or issues found while assisting end users on the phone.

Assisted a aftermarket engine parts manufacturer, communications department, in updating and debugging their homepage, doing competitor analysis research, and creating custom graphics for community events.

Lead meetings with the development team to design potential user interfaces for the next iteration of the company’s international aftermarket engine part ordering system.