Planning and executing segment-wise seller education and training with the aim of achieving operational efficiency, policies adoption, and ultimately business growth.Identifying room for improvement in tooling, SOPs and support for sellers who are promoting and selling products on TikTok Shop platform.Providing ongoing support and training to sellers to improve performance, and study key attributes of successful cases; Building courses/trainings to sellers in line with global policies and local strategy.Design and create promotion materials or projects for seller incubation in collaboration with the incubation team, seller engagement team and management teams.Tracking seller progress and impact of curriculum and trainings on seller performance.

Assist new/existing sellers in incubation process aim to gain the transactionResearch existing sellers aim to get feedback for improving Tokko product and businessHandle several tools (such as: Salesforce, etc) for Tokko's daily activityAssist projects, programs, and campaigns to retain and support our seller's business growthAnalyze Tokko seller's business performance to provide an insightful information

Inviting and monitoring merchants every day to actively sell on Bukalapak.Offering Seller to increase sales traffic with the Super Seller and Flash Deal programMonitor and evaluate industry trends and needs. Ensure a deep knowledge of the marketplace platform environment to ensure full merchant understanding of our value proposition.

Manage the relationship betweeen Bukalapak and key seller partner in BukaGrosir Project.Maintain and improve traffic buyer in BukaGrosirHelp buyer to negotiate with seller to get the best price. Managing relationships with Key strategic merchants

Manage and analyze payment failure complaints related to ATM, Mobile Banking, and Internet Banking transactions. This includes investigating issues and ensuring timely resolutions.Coordinate with four core systems to verify and ensure all data is accurate and aligns with company standards before processing any actions.Communicate with stakeholders by sending emails with relevant proof and documentation to support claims, and initiate refund requests when necessary.Generate and submit daily reports to the company, ensuring adherence to the 3-day Service Level Agreement (SLA) for addressing and resolving complaints.