Dedicated conference and events coordinator

• Set-up and prepare Coffee Shop ready for efficient operation.• Prepare and maintain a sufficient level of food items to ensure efficient operation.• Serve customers in a friendly and courteous manner at all times.• Maintain Coffee Shop in a clean and tidy state to meet Food Hygiene Guidelines.• Operate/Balance cash register.• Clear and wash return trays/crockery/cutlery.• Clean and re-set Coffee Shop furniture.• Maintain sufficient level of accessories (sugar, salt, pepper etc).• Clear rubbish from Coffee Shop when required.

As assistant manager/ barista my duties were to:· Assist Store Manager in managing a profitable store.· Assist Store Manager in planning and executing sales promotions.· Safely handle all hot and cold serviceware during drink preparation.· Verbally receives and calls back customer orders in a friendly manner.· Respond pro-actively to prevent and resolve customer service situations.· Accurately ring sales and orders into cash register and counts back change to customers in a courteous and friendly manner.· Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving/filling customer orders.· Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.· Weighs, grinds and packs coffee orders according to company guidelines.· Sells and serves baked goods and miscellaneous food items to customers successfully.· Maintains efficient , friendly service standards.· Delegates duties, as necessary, to Shift Supervisors and Baristas.· Assists in the training of new employees.· Motivates staff to maintain quality and consistent product.