Maintain courteous communication with the residents, applicants, co-workers and customers.Thoroughly review all lease applications in high detail, assist with application verification andnotify prospective residents of results. Complete all lease paperwork, and related addendums.Supervise a lease renewal program following LIHTC/Bond guidelines.Maintain accurate resident records. Daily updates of rents, deposits and application fees receivedby residents. Issue appropriate notices when necessary (i.e. late payment, eviction notices,returned checks, memos).Update weekly reports on evictions, vacancy reports, activity reports, etc. and provide informationto the Community Manager. Organize and file all applicable reports, leases and paperwork.Re-certify residents for subsidized housing complexes, reconcile shifts in income withqualification checklists and conduct up to 16 interviews to renegotiate 10+ leases per week. Consolidate records, organize over 300 legacy files, purge outdated documentation, and updaterelevant files to ensure company-wide compliance in preparation for randomized audits.

Management of 250+ affordable housing units across the greater Chicago area, overseeing essential administrative tasks and ensuring sustainable daily operations on Yardi Platform.Overhaul company organization processes by designing a categorical filing system for all documentation in subject-based binders, verifying all processes and ensuring regulatory compliance.Resolve conflicts, respond to urgent tenant calls and evaluate circumstances to execute remedial action and escalate relevant issues to the managing superintendent.Maintained comprehensive documentation, processing work orders and logging all relevant information to ensure holistic and accessible record-keeping processes company-wide.Oversaw scheduling, administering lunch breaks to leasing agents, an administrative assistant, certification specialist, office manager, and maintenance clerk to ensure regulatory compliance.