Tiara Williams Email and Phone Number
Tiara Williams work email
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Tiara Williams personal email
As an IT professional with over 7 years of experience in technical writing, IT service management, and project management, I bring a diverse skill set to the table. My journey spans from Medicare advisory to advanced IT service management, making me a versatile and valuable asset in the healthcare IT sector. I thrive on solving complex problems and improving processes to deliver exceptional service.I have a proven track record in creating comprehensive user guides and technical documentation, managing IT services, and leading projects to successful completion. My expertise in ServiceNow administration, Agile methodologies, and process automation has enabled me to streamline operations and enhance efficiency in various organizations.I am passionate about applying my technical skills to create impactful solutions in the healthcare IT space, and I am always eager to take on new challenges that drive growth and innovation
Digital Deets
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Freelance WriterDigital Deets Jan 2018 - PresentGraphic Design: Creating visually compelling designs for marketing materials, websites, and social media.Technical Writing: Developing clear and concise help desk documentation and user manuals to enhance customer support and knowledge management.Content Creation: Crafting engaging social media content to drive brand awareness and engagement.Notable Projects:Designed a comprehensive set of marketing materials for a healthcare startup, enhancing their brand visibility.Developed a series of user-friendly help desk guides for a major tech company, improving customer support efficiency.Created and managed social media campaigns for various clients, resulting in increased online presence and customer engagement.
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Servicenow Nextgen Professional Development ProgramServicenow Jan 2024 - Apr 2024Santa Clara, Ca, Us-Completed a rigorous program focused on mastering ServiceNow implementation and administration.-Worked on live projects to develop and configure ServiceNow solutions, gaining hands-on experience.-Employed Agile and Scrum frameworks to efficiently manage and execute project tasks.-Specialized in key ServiceNow modules including Incident, Problem, Change Management, and Service Catalog.Applied IT Service Management best practices to enhance and streamline business processes.-Engaged in collaborative projects, fostering teamwork and enhancing communication skills.-Developed comprehensive user guides and documentation to facilitate effective ServiceNow implementation and training.-Utilized analytical skills to troubleshoot and resolve complex technical issues. -
Technical Support SpecialistHealthsherpa Sep 2023 - Feb 2024Sacramento, California, Us• Provided multi-channel service and support to insurance agent and broker customers via phonecalls, email, and live chat, specializing in ACA enrollments.• Educated insurance agent customers on optimizing our technology for streamlined enrollment inmarketplace coverage, excluding cold calling duties• Utilized Jira Software for efficient task tracking, issue resolution, and collaboration within the Supportteam.• Guided insurance agents through troubleshooting steps to resolve technical issues and ensureoptimal system functionality.• Investigated and identified root causes of problems, employing analytical skills to address issuesrelated to software, hardware, and network connectivity -
Technical Sales Representative / Data Center EngineerDell Technologies Apr 2021 - Sep 2022Round Rock, Texas, Us• Acted as the subject matter expert for data center solutions, specializing in selling servers. • Provided strategic recommendations and business proposals to over 300 small and medium business clients, generating over $500K in revenue and exceeding fiscal year 2021-2022 revenue targets by 113%. • Maintained a 95% customer retention rate by fostering strong relationships, providing exceptional service, and addressing client needs promptly and effectively. • Ran Live Optics to help customers understand their configurations, including LAN, WAN, and other network-related setups, allowing for data-driven recommendations and optimized IT infrastructure. • Utilized Salesforce and Sales Works to track activities, enhance visibility, drive market share, and prioritize sales funnels. • Educated clients on product features, benefits, and best practices, enhancing user experience and satisfaction. -
Business Analyst/Technical WriterMtbf Academy Jan 2022 - Jun 2022Delaware, UsParticipated in an intensive bootcamp-style apprenticeship, acquiring foundational skills in businessanalysis and technical writing.• Engaged in hands-on learning experiences, applying business analysis methodologies to real-worldscenarios and projects.• Led the development of a comprehensive "ServiceNow System Implementation How-to Guide,"providing a step-by-step manual for efficient implementation and utilization of the ServiceNowplatform.• Received training in Agile Scrum methodologies, applying them to optimize processes and enhanceproject delivery.• Participated in interactive sessions and discussions, fostering a comprehensive understanding ofboth business analysis and technical writing.• Acquired knowledge of wiki markup language for formatting and structuring content on internalknowledge bases.• Utilized Azure DevOps to build workflows and user stories, enabling effective project tracking andalignment with organizational goals.• Mastered the art of improving data and analytics through the creation of comprehensive how-toguides and training manuals. -
Medicare Enrollment SpecialistAetna, A Cvs Health Company Jan 2018 - Feb 2021Hartford, Connecticut, Us• Enrolled and assisted Medicare beneficiaries with understanding their healthcare coverage options. • Demonstrated expert knowledge of Medicare plans and regulations. • Guided clients through plan transitions during the Annual Enrollment Period. • Consistently exceeded sales targets, driving revenue growth. • Conducted detailed needs assessments to recommend optimal plan choices based on individual health and financial circumstances. • Delivered presentations and educational sessions on Medicare policies and plan options to community groups and potential beneficiaries. • Created help center documentation and managed it using SharePoint to assist beneficiaries and internal teams in navigating healthcare coverage options and resolving common issues.
Tiara Williams Education Details
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Tennessee State UniversityHealth/Health Care Administration/Management -
Pivot Technology SchoolFront-End Web Developer
Frequently Asked Questions about Tiara Williams
What company does Tiara Williams work for?
Tiara Williams works for Digital Deets
What is Tiara Williams's role at the current company?
Tiara Williams's current role is IT Support Specialist | Technical Writer | ServiceNow NextGen Alum ✨.
What is Tiara Williams's email address?
Tiara Williams's email address is ti****@****ell.com
What schools did Tiara Williams attend?
Tiara Williams attended Tennessee State University, Pivot Technology School.
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