Tiara Berry Email & Phone Number

Fort Worth, Texas, United States

• Manage a high volume of inbound and outbound calls, effectively communicating with account holders to negotiate down payments for repayment plans.• Assist account holders in reclaiming vehicles at risk of repossession or already repossessed, working to resolve their accounts through detailed payment negotiations.• Maintain accurate and detailed account records to support cross-departmental investigations and ensure seamless account handling.• Educate account holders on charge-off… Show more • Manage a high volume of inbound and outbound calls, effectively communicating with account holders to negotiate down payments for repayment plans.• Assist account holders in reclaiming vehicles at risk of repossession or already repossessed, working to resolve their accounts through detailed payment negotiations.• Maintain accurate and detailed account records to support cross-departmental investigations and ensure seamless account handling.• Educate account holders on charge-off statuses, repayment plans, and options specific to unique account types, including military accounts, low balance accounts, and title release processing.• Ensure compliance with document control protocols and handled specialized cases to support a high standard of customer service Show less

Fort Worth, Texas, United States

· Develop accurate quotes for cooler/freezer panels, ensuring specifications align with various client needs, including gas stations and grocery stores· Design preliminary store layouts and manage the project lifecycle from proposal to installation or closure, adhering to customer timelines and requirements· Provide product expertise and recommendations based on client-provided schematics, ensuring optimal design and addressing missing information for enhanced store… Show more · Develop accurate quotes for cooler/freezer panels, ensuring specifications align with various client needs, including gas stations and grocery stores· Design preliminary store layouts and manage the project lifecycle from proposal to installation or closure, adhering to customer timelines and requirements· Provide product expertise and recommendations based on client-provided schematics, ensuring optimal design and addressing missing information for enhanced store presentation· Coordinate cross-departmental communications to facilitate installation logistics, resolve billing discrepancies, and confirm project specifications, while ensuring all documentation is accessible for team reference Show less

North Richland Hills, Texas, United States

· Maintained a customer resolution rate of 95% over my tenure with the company· Upheld quality control policies and procedures to increase customer satisfaction· Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service· Executed on-time and under budget project management to resolve complex issues· Led team engagement to assist cross-functional departments… Show more · Maintained a customer resolution rate of 95% over my tenure with the company· Upheld quality control policies and procedures to increase customer satisfaction· Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service· Executed on-time and under budget project management to resolve complex issues· Led team engagement to assist cross-functional departments and achieve goals· Communicated with clients to update and verify accurate contact and billing information, ensuring data integrity across the company's accounts· Provided clients with information on outstanding balances and dispatched invoices to facilitate timely payment and account reconciliation· Compiled and relayed comprehensive account updates to the sales team, supporting refund processing and third-party collections efforts Show less

Plano, Texas, United States

· Set attainable daily, weekly and monthly goals and game plans for the grievance department· Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired· Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction· Successfully multitasked while navigating various functions of the companies… Show more · Set attainable daily, weekly and monthly goals and game plans for the grievance department· Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired· Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction· Successfully multitasked while navigating various functions of the companies service management system· Volunteered to handle complaints and issues for manager during busy time periods· Communicated with clients to update and verify accurate contact and billing information, ensuring data integrity across the company's accounts· Provided clients with information on outstanding balances and dispatched invoices to facilitate timely payment and account reconciliation· Compiled and relayed comprehensive account updates to the sales team, supporting refund processing and third-party collections efforts Show less

Ann Arbor, Michigan, United States

· Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax· Coordinated internally with operations and logistics to maintain knowledge of new clients and company regulations· Trained new hires on products and services, best practices and protocols to reduce process gaps· Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor· Mentored new employees on… Show more · Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax· Coordinated internally with operations and logistics to maintain knowledge of new clients and company regulations· Trained new hires on products and services, best practices and protocols to reduce process gaps· Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor· Mentored new employees on procedures and policies to maximize team performance Show less

Bachelor Of Science - Bs, Therapeutic Recreation/Recreational Therapy

Recreational Therapy, Bachelor Of Science