Tiara C. Email & Phone Number

Morgan Hill, Ca, Us

United States

-Pioneered and led a brand new affiliate program to increase enterprise leads-Independently managed all administrative tasks for the program-Manage the intake and onboarding process for new affiliates-Resolved sales operations issues and inquiries-Played key role in ensuring the accuracy and efficiency of CRM data-Acted as liaison between external partners, sales teams, and marketing team-Led training sessions and created SOP on processes for sales teams and management-Maintained and tracked multiple excel spreadsheets and reported on data daily, weekly, and monthly-Organized and simplified complex multi-step processes for the entire program-Problem-solved multiple pain-points such as gaps within reporting, lack of documentation, and transparency of this data amongst teams-Highly organized, resourceful, and able to manage multiple tasks and projects-Send external contracts for signature and followed up for timely signing

-Suggest and discuss initiatives that encourage and foster an enterprise-wide sense of belonging.-Proposing and passing hourly commitment for all council members to take accountability and propel council initiatives forward-Reworked structure of council, name, logo, and mission statement-Led annual survey initiative and analysis of results-Led project to found company Book Club, and became it's chair once approved.

Remote role living in PST working mostly EST hours.-Monitors multi platform communication with candidates.-Utilizes social media to message and engage with passive candidates.-Full cycle recruiting-Collaborates with global team -Copywriter and editor for promoting roles, job descriptions, and external communication (marketing)-Source & recruit internationally occasionally in Colombia.-Oversaw new tool integration for team, became SME for application. -Respond to phone calls and emails in timely manner-Responsible for phone screening sourced candidates and scheduling interviews via hiring managers Outlook calendars. -Creatively strategize how to engage in difficult discussions involving negotiating, redirecting, etc.-Handle sensitive and confidential information with highest level of integrity.-Collaborate with recruiting team, HR, and large volume of hiring managers to effectively source, screen, coordinate, and hire.-Serve as a brand ambassador for the company by pitching their strengths and values.-Prioritize transparency and setting realistic expectations by always being honest.-Act as voice and advocate for candidates.

Remote role-Responsible for a high volume of inbound and outbound phone calls to hit a daily quota. -Utilized multiple spreadsheets and CRM’s to create organized and accurate moving documents.-Quickly learned complex in house CRM and AI software.-Deescalated high stress customer concerns.

Remote role-Inside sales specialist for Thomas Kinkade Studios, Wild Wings Inc., Art of Entertainment, and Marjolein Bastin. -Answered a high volume of calls from four call queues on RingCentral. -Appointed liaison for the entire inside sales team and 100+ vendors.-Utilized AS400, Netsuite, & Shopify. -Deescalated and problem solved customer complaints.-Recorded own list of customers requiring follow up.Utilized AS400, Netsuite, & Shopify.

Sacramento, California, United States

-Provided excellent customer service-Able to suggest and sell a customer on a book within the few seconds it took me to walk them to the bookcase-Connected and bonded with others over books-Passionate about encouraging reading