Tiara Kusumawardhani Email & Phone Number

Bandung, West Java, Indonesia

I'm in charge as Product Support of KMS v5.4 and Ksatria eHospital. Create Jira Service Desk as ticketing system for each product. Manage and handle issues raised by customers. Provide solutions and decisions to resolve issues. Analyze data and do data fixing if required to resolve issues. Provide reporting for customers and internal stakeholder.In the development, I involve in co-managing the development and delivery of Ksatria eHospital. Create functional requirements, test scripts, collateral documents. Provide solution design and handle issues during development.Also in the development, I'm in charge as Functional Leader of BPJS Kesehatan integration to analyze requirements and provide mockup to integrate internal products with BPJS Kesehatan products (Mobile JKN, VClaim, P-Care). Manage development and delivery of BPJS Kesehatan integration. Manage interaction between BPJS team with internal team.

Bandung Area, West Java, Indonesia

As a Product Owner Proxy, I provide consultation and support services for software engineers during development process. Create functional requirements, test scripts, collateral documents. Create Business Process Model Notation (BPMN) and Use Case.I also involve in supporting MMS v5.4, one of Mitrais product. Handled issues raised by customers and provide solutions to resolve the reported issues.During the implementation process, I have experience in implementation phases (Busines Process confirmation, Data Migration, Training, Simulation and UAT) as Team Lead, provide guidance and take decision to the issue raised during implementation.

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