1)Serve as a squad lead for projects within the Account Manager provide guidance and coordination to team members to achieve project objectives effectively and efficiently.2)Act as a liaison between the Account Manager and various functional teams within the organization to ensure clear communication and alignment of project requirements, objectives, and success criteria.3)Manage project scope, budget, and timelines, ensuring adherence to quality standards.4)Foster collaboration between account manager and functional teams, encouraging knowledge sharing, brainstorming sessions and cross-functional problem-solving to drive innovation and project success.5)Manage relationships with stakeholders from both the account manager and functional teams, keeping them informed of project progress, soliciting feedback, and escalating issues as necessary to ensure timely resolution.

-Engaging and building relationships with top sellers to plan assortment, pricing, promotional and campaign activities on Tiktok Shop to achieve sales goals-Analyzing and preparing weekly performance figures to management, active participation in weekly and monthly business reviews-Developing understanding on the category dynamics in the market, spotting trends and support category manager to develop category strategy to grow the segment on Tiktok Shop;-Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention-Working with cross-functional teams to execute on campaigns and strategic projects

1)International E-commerce Company from Shenzhen, China2)Manage Shopee, Lazada and Tiktok Platform and Livestream Shopee, Tiktok through(OBS software)3) Responsible order processing, delivery and returns of customer orders4) Coordinate with other teams on the execution of brand, marketing and e-commerceactivities. SEO, Competitor analysis5) Reach out, manage and negotiate with influencers, KOL’s, Celebrities and agenciesbuild long term relationships with valuable KOLs6) Ensuring that the company achieves its targeted annual revenue and withinprescribed operating expenses7) Monitor stock levels at warehouse and sales data to maintain a stable supply anddemand status (WMS)8) Handle customer complaints and handle import export of products

1)Responsible order processing, delivery and returns of customer orders2)Coordinate with other teams on the execution of brand, marketing and e-commerceactivities3)Managing the smooth functioning of different online e-commerce platforms of anonline retail company (Shopee, Lazada, Website)4)Ensuring that the company achieves its targeted annual revenue and withinprescribed operating expenses5)Monitor stock levels and sales data to maintain a stable supply and demand status6)Work with external business partner (supplier) to improve online sales, as well ascustomer shopping experience.7)Handle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution

-Assist project coordinate on any events or projects progress according client's preferences-Negotiate and deal with potential suppliers-Ensure client's satisfaction level in best level-Manage any ad-hoc tasks assigned by the management-Assist on documentation government tender project such as master budget, quotation and invoice-Example of projects: JAKOA, PPE NADMA, BIT Expo Event, Tyre MINDEF,Mathematics book KEMAS, DBKL MySchool Bus Card, DBKL Deko raya

-Succeeded served excellent customer service while executing quick transactions with accuracy in a stressful and fast-paced movement. -Managed to resolve customers' service and billing complaints by performing activities such as exchanging menu, replacing the new order, and adjusting bills by following approved procedures. -Responsible for operating the cash efficiently and ensuring all money received enough without any failure daily.