Tiarnan Magee Email and Phone Number

Handle calls and enquiries from businesses, sole traders who are seeking guidance and support with export to and from the EU

Ensured compliance with the NI ProtocolEnsured oversight into all declarations and supplementary declarations beingcompleted correctlyEnsured effective and consistent communication throughout the team for all briefingitems. Regularly spot-checked knowledge with tests, held team meetings/forumsfor team feedbackWorked closely with peers and Operations Manager & Quality Manager to providebusiness intelligence to the Client on trending information, customer behaviour,recommendations for improvements on an ongoing basis.Worked closely with the on-site recruitment team, giving feedback/analysis on newagent intakes to have input into continuously improving successful agent profilingEnsured minimal risk in Road, Sea and Air freight across all of Europe.Engaged in annual Request for Proposal (RFP) freight bidding processes for thegrowing number of businesses into the US, Canada and Europe, including pharmaand temp control products.Built service level agreements and contracts with global carriers, PO managementagents and Non-Vessel Owners (NVO's)/Freight Forwarders.Used Electronic Document Interface (EDI), cloud-based bidding tools and otherautomated systems to streamline business processes.Provided statistics monthly for International Freight/Reports to senior Managementand business stake holders internally.Maintained excellent day to day relationships and communications with the all-keystakeholders in the supply chain - manufacturers, freight forwarders / carriers,various business unit's personnel