Tiarnan Boyle Email & Phone Number

Fivemiletown, Northern Ireland, United Kingdom

 Building Functional Specifications for Phased Development Financial Management of Portal Hosting/Supplier/Support Features Software User Acceptance Testing  Product Roadmap Development Holding Stakeholder/Client Workshops/Requirement Gathering Sessions Managing Customer Onboardings/Support

In my previous role as a Business Process Analyst for Graham Construction, I was part of a multi-functional team that must be fluid due to the ever-changing environment of the role and projects requested from multiple departments. Some of my duties include: Documenting Business Processes  Building Specifications based off Business Requirements Software User Acceptance Testing and Process Innovation Lean Management/Change Management Creating Training Documentation for new Business Processes/Software Releases Conducting Business Training on new Process Rollouts Communicating Change to the Business  Generating Project Documentation Protocols – Project Initiation/Specifications/Closeout Documentation Managing Relationships within Company Business Functions to Adhere to Project Timelines

Belfast, United Kingdom

Phoenix Natural Gas – Oct 2015 – Jan 2019 – Business Process AnalystI was employed with Phoenix Natural Gas for over 3 years before leaving to join Graham Construction. Some of my duties included: KPI Reporting & Financial Analysis of company performance for directors/shareholders Internal auditing towards ISO55001 standards Lean Management/Change Management Ensuring Document Management compliance through company policies & procedures Involved in improving and streamlining business processes Effective management of stakeholder relationships at all levels of the business and government bodies such as the CCNI and Utility Regulator Software User Acceptance Testing and Process Innovation Managing HR analytics and statistics Managing Standards of Service ensuring compliance  Monitoring the Management of Change register and Internal Corrective ActionsThe main projects I have undertaken within Phoenix Natural Gas include: Business Analyst on a Project to Replace the Existing Internal CRM Application Digitisation of Engineering Documentation Developed new Internal Audit and Change Management Procedures  Introducing Handhelds into Engineering Processes Conducting Yearly Analysis of Winter Preparedness and Contingency Planning

Belfast

Recognised as a leading authority in foreign investment, OCO provides a full range of solutions to economic development. I was a consultant for foreign direct investment in OCO Global within the Lead Generation team. I worked alongside government bodies and provided business to business expertise to companies. Conducted desk research and analysis of Foreign Direct Investment and company data Developed business strategies for international companies for specific international regions  Led interviews with organisations and trade associations Researched and drafted sector and market specific FDI reports and factsheets Provided support to Project Managers to assist with achieving business targets  Organised conference calls with high level executives regarding business growth and development Contributed to assessing company performance through

Belfast, United Kingdom