Support the design, development and implementation of the Sabre Airport Suite (SAS) Workforce Management System. - The design of business rules, rostering and resource planning processes and standards that deliver efficient and effective use of the SAS as part of implementation- The up skill of 'business as usual' team members in the new system and workflow processes - The identification, analysis and documentation of non-normal work processes to support disruptions and operational anomalies- Continuous liaison with Day of Operations, Workforce Planning, Airport Leadership teams and Forward Planning Analysts on recommended standardisation of workforce planning business rules and practices. Change & Communication - Developing communication materials to support awareness & knowledge of the project & implementation of SAS- Support the management and development of SAS support materials such as guides, intranet pages, videos & posters- Coordinate and facilitate monthly workshops and engagement activities with relevant stakeholders & Airport Management Teams - Update Project platforms such as Microsoft Teams with updated project communications including documentation, briefings and meeting agendas & minutes- Support and facilitate Champions of Change in each port to contribute to the success of Project go-liveSkills include: - Ability to simultaneously gather and comprehend information from a variety of sources to analyse requirements and inform decision making.- Attention to detail - Proven ability to make decisions in high pressure situations- Problem-solving skills with ability to ‘think on feet’ for timely resolutions.- Facilitate meetings including agenda & minutes

• Coaching & development of team members around systems, service delivery, Accor brand and standards• Managing the productivity and performance of the Front Office team including payroll and leave• Apply effective coordination and supervision of all guest arrivals and departures• Provide exceptional customer service and handle guest complaints with patience and in a professional and timely manner• Monitor guest accounts and ensure outstanding monies are charged in line with the payment method attached to the booking• Actively seek, monitor and assess guest feedback and placing a detailed action plan focused on enhancing guest journey • Provide a safe and secure environment for guests and colleagues ensuring all CVT cameras and alarms are serviced and functioning correctly• Driving colleague engagement and brand pride across the Front Office division• Effective communication Maintenance Manager & Housekeeping Manager to ensure all maintenance requests and room checks follow the Accor and Brand standards• Conduct pre-arrival room checks to spot check & deliver guest amenities• Meet & greet VIP arrival guests to offer personalised service and welcome to the property • Complete shift audit; balance all cash and handover floats to incoming front office team

• Management of daily operations within the disrupt capacity• Responsible for sending morning & afternoon briefings to provide information with guest service agents of outlook of operations including any forecasted disrupt • Engage and work closely with Customer Disrupt Solutions team to move or accommodate guests with missed connections due to disrupt• Liaise with third party accommodation provide to book rooms for guests who require overnight accommodation• Provide effect handover documentation with clear and concise information pertaining to the shift• Engage with Airport Movement Coordinators to manage gating requirements to allow guests to be rushed to next flights, send messaging to pilots & cabin crew where applicable• Ensure all outgoing flights are closed, ready for departure at 30 mins prior to scheduled departure time• Responsible for allocating seats for next day flights, considering families, groups and duty-travel team members complying with company policy • Action last minute load control seat moves with urgency complying with company policy • Block unserviceable seats on aircraft and notify wider network• Assist Disrupt Coordinator during times of high level disrupt including weather events

• Assistance with passenger flight check-in including bag drop & priority check-in • Provide exceptional customer service ensuring that late fees, change fees & additional bag fees are charged in accordance with ticket terms and conditions• Creating new tickets and upsell to Business Class & Economy-X seats where appropriate• Engage with Disrupt Coordinators to assist with rerouting and accommodating guests who are disrupted• Provide clarification, understanding and assistance to ensure passengers understand the information they have received including at the time of high-level disrupt• Assist with supervising check-in floor providing support to team members and passengers• Identify passenger bags that have missed flights or arrived at the incorrect location; create PIR report for guest information and personal page to guest upon arrival• Provide personal service to passengers with missing or lost bags include creating accurate profiles in WorldTracer in attempt to locate bag• Collect and record lost property (including high value items) in WorldTracer• Investigate and make decision around damaged bags and identify when the company is liable for replacement or repair

Breakfast Creek is in an excellent location and a brand new hotel to the Brisbane area. As a guest service agent, I am responsible for delivering a warm and welcoming guest experience for hotel guests and corporate cliental. Reservations and groups allow me to upswell our product and continually explore avenues for new stakeholder relationships.

As Marine Operations Assistant I was 2IC to the General Manager. I was responsible for the weekly payroll (wage easy system) and also weekly accounting, both payable and receivable and also the monthly Debtors Invoice. I was primarily in charge of 'End of Month' procedures which included stocktake, banking and petty cash reconciliation. I was in charge of staffing which included hiring and weekly rosters.