Tia Miller Email & Phone Number

• Receives and reviews applications for permits• Ensures required permit information is complete• Created and maintains Security Threat Assessment log for badge approval process• Developed Employee of the Quarter incentive plan "GEM of the Quarter" and nominated as initial recipient• Created and maintains automated badge log using MS Excel• Reorganized front office files on network drive and faxes received though email• Created and maintains daily receipt logs for funds received through front office

• Supervised Console Operators in the appropriate actions to be taken for complex, non-routine incidents occurring on the interstate and state route system• Developed Standard Operating Procedures (SOPs) and Incident Response Plans for the ATMS in MS Office• Maintained a high performance environment characterized by positive leadership and a strong team orientation• Assisted with the development of training criteria for the Operations Section• Evaluated Console Operators’ performance and completed quarterly PMPs (Performance Management Plans)