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En ce mois de Mai 2022, je rejoins le cabinet de conseil COMEXANS en tant que consultant pour délivrer nos offres techniques et stratégiques. Je mets ainsi au service des entreprises mon expérience technique et organisationnelle acquise tant en société de service qu'au sein de grands groupes, pour les aider à ajuster au mieux l'outil informatique et qu'il devienne une véritable force, en appuie de leurs métiers.

In charge of the Business - Service delivery management, I'm managing a team of Control Tower Leaders. Purpose is to deliver and support a bunch of applications for a French customer. All delivery teams is based in India. I'm responsible to manage the delivery for a business area. Driving the performance, ensuring SLA is never breached and customer is fully satisfied.

I'm in charge to guide HCL in the UCC area (Unified Communication and Collaboration) to improve existing services and define new services. Our goal is to always propose to the market the best set of services. Those services must be cost efficient, quickly deployed, with a high level of quality, flexible, and end user oriented.Any evolution proposal has to improve at least one of those pillars. Those services will be delivered following a shared service model, and our… Show more I'm in charge to guide HCL in the UCC area (Unified Communication and Collaboration) to improve existing services and define new services. Our goal is to always propose to the market the best set of services. Those services must be cost efficient, quickly deployed, with a high level of quality, flexible, and end user oriented.Any evolution proposal has to improve at least one of those pillars. Those services will be delivered following a shared service model, and our ultimate goal is to define and deliver UCC As A Service !!!I'm continuously connected to all services in HCL, the delivery service to follow what is delivered and follow improvements. Architects, technicians to check what is realistic or not, and to prepare implementation of new services.The sales and presales teams, to get requirements from the market and from new potential customers.The finance service, to work on our services costs.My scope of responsibility is UCC, a set of services including email, telephony, instant messaging, collaboration, conferencing, etc. In this area practices are continuously evolving, and going quickly to a cloud approach. Thus, I've had to define the new service for Microsoft Office 365, the way it is delivered and focus on our added values compared to a direct collaboration between the customer and Microsoft.Being always connected to the latest technologies, to improve our services and embark our customers to smoother and safer services is my daily challenge. Show less

"I have been integrated in the HCL reorganization team, especilly to lead the the new customers onboarding process redefinition. Everything has been browsed, many people interviewed to get the pain points of previous onboardings. After a few months of work, I proposed a slightly different approach, based on clear responsibility, creation of a dedicated team working with a specific methodology. The engagement in a strong continuous improvement approach will warranty this process to remain… Show more "I have been integrated in the HCL reorganization team, especilly to lead the the new customers onboarding process redefinition. Everything has been browsed, many people interviewed to get the pain points of previous onboardings. After a few months of work, I proposed a slightly different approach, based on clear responsibility, creation of a dedicated team working with a specific methodology. The engagement in a strong continuous improvement approach will warranty this process to remain efficient in a long term perspective." Show less

My role is to provide all users of the Volvo Group (70.000 person) with the service "Information sharing". This service consists on collaborative tools, including group collaboration portal and enterprise social network. To ensure this mission, I am in charge of a team of twelve people (Franco-Polish team). Together, we provide maintenance, continuous improvement of the service offering. As a service manager I also have to define a roadmap, manage the team, and provide reporting (qualitative… Show more My role is to provide all users of the Volvo Group (70.000 person) with the service "Information sharing". This service consists on collaborative tools, including group collaboration portal and enterprise social network. To ensure this mission, I am in charge of a team of twelve people (Franco-Polish team). Together, we provide maintenance, continuous improvement of the service offering. As a service manager I also have to define a roadmap, manage the team, and provide reporting (qualitative, financial, etc.). Our organization is based on ITIL principles.SDM « Content Sharing » : in charge of delivering, maintaining and of the evolution of the collaboration portal and of the internal social network.Activities: establishing the annual budget, financial follow-up, KPIs and reports. Maintenance team management (HR, activity), connected projects management, establishing and following contacts with connected teams and managers (support, infrastructure, communication portal, search, KM, etc.). I also report to my managers about finance, activity and strategy. Team management in an complex context (12 person, Polish and French people, internal and consultants).Content Sharing Service: SharePoint 2010 and Yammer, 70.000 users, 31 TB of data, 99,9% of availibility, anual budget: 2,5 M€. Migration to Office 365 is on preparation. Show less

My role is to provide all users of the Volvo Group (70.000 person) with the service "Information sharing". This service consists on collaborative tools, including group collaboration portal and enterprise social network. To ensure this mission, I am in charge of a team of twelve people (Franco-Polish team). Together, we provide maintenance, continuous improvement of the service offering. As a service manager I also have to define a roadmap, manage the team, and provide reporting (qualitative… Show more My role is to provide all users of the Volvo Group (70.000 person) with the service "Information sharing". This service consists on collaborative tools, including group collaboration portal and enterprise social network. To ensure this mission, I am in charge of a team of twelve people (Franco-Polish team). Together, we provide maintenance, continuous improvement of the service offering. As a service manager I also have to define a roadmap, manage the team, and provide reporting (qualitative, financial, etc.). Our organization is based on ITIL principles.SDM « Content Sharing » : in charge of delivering, maintaining and of the evolution of the collaboration portal and of the internal social network.Activities: establishing the annual budget, financial follow-up, KPIs and reports. Maintenance team management (HR, activity), connected projects management, establishing and following contacts with connected teams and managers (support, infrastructure, communication portal, search, KM, etc.). I also report to my managers about finance, activity and strategy. Team management in an complex context (12 person, Polish and French people, internal and consultants).Content Sharing Service: SharePoint 2010 and Yammer, 70.000 users, 31 TB of data, 99,9% of availibility, anual budget: 2,5 M€. Migration to Office 365 is on preparation. Show less

Practice Leader: in the "content and collaboration consultants" international team, I was responsible of defining and applying of best practices regarding SharePoint and infopath projects.Senior consultant: As a SharePoint expert in the "Content and Collaboration consultants" team, I had to work on projects with a direct contact with business users. Continuously connected to other members of the network, from any countries, to share knowledge of both collaborative tools and… Show more Practice Leader: in the "content and collaboration consultants" international team, I was responsible of defining and applying of best practices regarding SharePoint and infopath projects.Senior consultant: As a SharePoint expert in the "Content and Collaboration consultants" team, I had to work on projects with a direct contact with business users. Continuously connected to other members of the network, from any countries, to share knowledge of both collaborative tools and practices.Working with business project handlers to collect and analyze business requirements, project goals and scheduling definition, working on specifications writing and steering committees coordination.In my daily work, I have to work with different countries and cultures, different entities within Volvo group.One of my first projects when joining Volvo IT was to take the TeamPlace migration project that was in troubles, and to conduct it to the end. This was considered as a success.Another project was a Pilot to find a good way to use tablets in a collaborative context for top level management. For security reasons, we had to conclude that technologies are not ready to manage confidential information. Show less

SharePoint architect - Collaborative solutions consultant * Intranet/extranet projects, websites, collaborative strategy, workflows, social networking* Collaborative solutions definition: architecture, configuration/developments, operation * Project management (20k€ to 200k€ budget), up to 7 consultants/developers: pre-sales, proposal writing and defense, specification writing, project planning, workload management, developers monitoring, customer relationship management, support to… Show more SharePoint architect - Collaborative solutions consultant * Intranet/extranet projects, websites, collaborative strategy, workflows, social networking* Collaborative solutions definition: architecture, configuration/developments, operation * Project management (20k€ to 200k€ budget), up to 7 consultants/developers: pre-sales, proposal writing and defense, specification writing, project planning, workload management, developers monitoring, customer relationship management, support to acceptance. * Technological watching on collaborative solutions (solutions, methodology, Web 2.0, web 3.0, etc.) Technologies used: .Net, SharePoint 2007 and 2010, IIS, Windows 2003-2008R2, SQL 2005 & 2008, K2 … Main customers: STMicroelectronics, FFF, Groupe SEB, Bourbon, Arkema, InterPol, CCI 69,… Show less

June 2005 - May 2008: Collaboration activity manager in Lyon (15 consultants/developers)  Management of projects: specifications writing, resources management, planning and workload management, consultants follow-up, customer relationship management…  Intranet/extranet projects, websites, collaborative strategies, workflows, Business Intelligence, e- Commerce  Staff management (8 consultants/developers): semi-annuals interview, activity reporting June 2003 - June 2005:… Show more June 2005 - May 2008: Collaboration activity manager in Lyon (15 consultants/developers)  Management of projects: specifications writing, resources management, planning and workload management, consultants follow-up, customer relationship management…  Intranet/extranet projects, websites, collaborative strategies, workflows, Business Intelligence, e- Commerce  Staff management (8 consultants/developers): semi-annuals interview, activity reporting June 2003 - June 2005: SharePoint Architect – Project manager Development and implementation of specific solutions in various areas:  Intranet/extranet portals, websites, content management, web application  Collaborative work organization, workflow Show less

Programmer, then web technologies consultant and project managerInterventions areas:  Intranet portals, Workflows, content management, web applications Missions:  Pre-sales, business requirement gathering  Specification writing, functional and technical analysis  Seminar conducting  Users training