Tiffany Brain Email & Phone Number

Burbank, CA, US

Texas, United States

Greater Los Angeles Area

* Manage a team of six Account Managers who over see customers for the US & Canada* Manage engagement for enterprise customer accounts* Manage priority issues for post deployment projects, feature requests, incidents, and questions* Promote regional alignment around customer engagement, project management, and enhancement strategies with LATAM and EMEA.

Greater Los Angeles Area

*Build a relationship with a portfolio of 8-10 customers; know and understand the customer's business to better identify solutions from the Vista software suite.*Set realistic expectations for objectives, requests, projects, product enhancements, and incidents*Manage customer project process: gather requirements, determine scope, provide effort quotes.

Greater Los Angeles Area

Provide end user application support for the Vista software suite.

Los Angeles

*Identifies training needs through routine surveys and field visits to increase staff knowledge and utilization of all system applications.*Delivers training to field staff on all system applications and support tools, creating an effortless experience for end users.*Performs Help Desk functions and training on systems and network.*Creates innovative and.

Greater Los Angeles Area

*Provide Tier I hardware, software, and network support to users in person and remotely*Manage phone calls and emails through the Track-It! system and escalate tickets as needed*Configure, manage permissions, and disable accounts in Active Directory & Soneto ERP System*Configure & deploy new tablets, PCs, and Android or Samsung mobile devices*Start VM.

Burbank, CA

*Quantum System Administrator – Involved in the pre-planning, internal process overhaul, database configuration, and migration to the new ERP system. *Quantum System End User Trainer - Created instruction manuals, standardization documents, and trained 30+ users.*Provided Quantum Support for Burbank, Van Nuys, and EDN locations*Symantec Backup Exec and.

Burbank, CA

* Book travel and hotel accommodations* Schedule B2B meetings, customer pitches, client/vendor events* Register trade show booths, exhibitor badges, and participate in booth build & strike *Assisting in the Product Line Card development*Social Media Marketing*Internal Newsletter

Burbank, CA

*Assisted in the migration of all user profiles & servers from Triumph to the Velocity domain*Provide Level 1 hardware, software, and network troubleshooting *Order, configure, maintain, & asset tag all computers, handheld devices, printers, and monitors*In April 2013 Triumph Instruments was acquired by Velocity Aerospace - Assisted in the creation of a.

Burbank, CA

*Triumph Instruments Burbank was acquired by Velocity Aerospace in April 2013*Documented all procedures, user profiles, and requests for corporate audit purposes*Order, configure, maintain, & asset tag all computers, handheld devices, printers, and monitors*Submit any local improvement requests to corporate and subsequent vendors*Assisted in the.

Thepowermba, Mba, Business Strategy, Entrepreneurship, Marketing, Innovation, & Digital Transformation

Other; Certificate In Business Analytics, Complete

HBS Online Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces.

Masters, Organizational Leadership

Bachelors, Politics & History

Dean's List Graduated with Cum Laude Honors

Transferable Credits, Communication

Activities and Societies: Scholars Program, Theatre Guild, Speech & Debate, & Academic DecathlonScholars Program Treasurer (2005-2006).

High School Diploma