Nhat-Quang Bui Email & Phone Number

Charlotte, North Carolina

• Collaborated with stakeholders and Subject Matter Expert (SME) to elicit, analyze, and document requirements on multiple interfaces; delivered use cases, functional, and non-functional requirements for developers and.
• Attained cross-functional knowledge and skills to analyze and troubleshoot issues across 10+ internal applications; delivered solutions that resulted in a decrease in data discrepancy by 95%.
• Over 7 years of JIRA experience, writing user stories, logging defects, tracking work assigned to each sprint, and meeting program objectives by completing at least 90% of story points every program increment.
• Leveraged knowledge in batch scripting and Python to enhance legacy scripts and automate manual processes; resulted in a 40% increase in efficiency.
• Provided on-going support to project teams during and after the release deployment process; configured multiple servers for testing, continually monitored systems with daily reports, and evaluated processes for.
• Acted as a Subject Matter Expert (SME) in the electrical data modeling processes; utilized Visio to create process mapping diagrams and data flow diagrams to effectively conduct knowledge transfers with technical teams.

Charlotte, North Carolina Area

- Assisted team leaders by assessing new application or system upgrade requests by gathering requirements, performing business analysis, and guiding new applications through a service intake process. Successfully tested and implemented upgrades to an enterprise system.- Resolved priority incidents by assisting end-users with a series of issues.

Charlotte, North Carolina Area

- Documented incident resolutions within a helpdesk ticketing system and effectively solved software and hardware issues via phone, email, and webchat including after-hours support. - Debugged software issues while using JIRA for bug tracking and maximized productivity by creating JIRA confluence documentation on T-Metrics products. - Traveled to clients.

Blacksburg

- Worked directly with project leaders using Agile and Kanban methodology to allow collaboration between team membersthroughout the development process.- Created and transformed mobile device screenshots using Photoshop to generate interactive content per client standards.- Developed applications for telecom clients using an in-house XML framework to.

Barringer

- Administrate residence hall operational tasks to ensure residents are informed and educated about their living surroundings.- Uphold and enforce all university and residence hall rules, regulations, and policies. - Mentor first year college students to get involved on campus with various organizations while having academic successes.- Create a safe.

Sydney, Australia

- Wrote technical documents to guide users through the program and explain its different functions.- Wrote documents on the implementation of Microsoft Project and how it integrates with Web TimeLine and Action Viewer.- Helped write test scripts to verify that the program meets the functional requirements as well as the client’s expectations.- Created data.

- Created different learning lessons to help students understand the materials covered by the professor.- Assisted underperforming elementary and middle school students and taught them techniques to increase their learning capability.