Ticho Nielsen Email & Phone Number

Copenhagen, Dk

Copenhagen Municipality, Capital Region Of Denmark, Denmark

Copenhagen, Capital Region, Denmark

In my dynamic role as a QA test lead / product specialist, I have been instrumental in driving the evolution and refinement of our products through a variety of key responsibilities:Monthly Company Previews: Led monthly previews to showcase new functions and features, keeping the team updated and aligned with our product's evolution.Customer ERFA Meetings: Organized and facilitated ERFA meetings with customers, gathering vital feedback and insights to guide our product development strategies.App and Web Platform Testing: Conducted thorough testing of both our app and web platforms, ensuring functionality, user experience, and reliability are up to the mark.Weekly Reporting on Bug Trends: Managed weekly reports on bug trends using Jira, providing crucial data to aid in swift and effective bug resolution.Release Flows Development: Created strategic release flows for development, aligning them with the requirements of our business unit and customer needs.Sprint Planning and Execution: Played a key role in planning and executing sprints based on feedback from customer-facing units, analyzing churn, and internal business insights.Feature Development Story Writing: Authored user stories to provide input for future feature developments, enhancing our product's relevance and user satisfaction.Bug and Story Categorization: Effectively categorized bugs and stories within Jira, ensuring company-wide transparency and streamlined tracking.Release Candidate Management: Managed and tested release candidates for our mobile and web platforms, ensuring robust performance pre-launch.VIP Customer Meetings: Conducted status meetings with VIP customers, maintaining strong relationships and gathering direct feedback to inform product development.This role has allowed me to blend technical expertise with a deep understanding of user needs, driving forward our product offerings to new heights of innovation and user satisfaction.

Copenhagen, Capital Region, Denmark

In my role as an IT Supporter, I've had the opportunity to significantly contribute to enhancing customer experience and streamlining support processes through a variety of responsibilities:Onboarding of New Customers: I spearheaded the onboarding process for new customers, ensuring a smooth and welcoming transition into our services. This involved not only initial setup assistance but also providing comprehensive guidance to familiarize them with our systems.Customer Support: I provided extensive customer support, addressing and resolving a wide range of technical issues. My approach was always customer-centric, focusing on effective communication and quick resolution to maintain high satisfaction levels.User Guide Development: I was responsible for planning and creating detailed user guides. These guides were designed for both internal and external use, serving as valuable resources for understanding and navigating our systems and processes.Video Guides Production: To complement our written materials, I developed video guides. These were tailored for both internal training and external customer education, providing an engaging and accessible way for users to learn about our products and services.Customer Onboarding Courses within Eloomi: I took an active role in conducting customer onboarding courses within Eloomi. These sessions were integral in helping new users understand the full capabilities of our offerings, ensuring they could leverage our technology to its fullest potential.My time as an IT Supporter has been marked by a dedication to customer satisfaction and a continuous effort to improve our support and educational tools, making technology accessible and user-friendly for all our clients.

Valby, Denmark

Media company focussing on video, photo and voiceover production for businesses and private customers.

København

Main responsible for IT, software, and installations in 17 venues.Main areas:System administrator for communication and infrastructure within the company.IT setup (computers, phones & tablets, etc.)Network setup and maintenance for the company's stores.

Copenhagen Area, Capital Region, Denmark

Telephone customer service and technical support for Boxer TV A/S, at GoExcellent.As a telephone customer service/technical support agent, the primary tasks consisted of:Inbound calls from customers with questions about products, billing, or other issuesInbound calls from customers with challenges related to installation and TV signalResponding to emails, both customer service and technical in nature

Copenhagen Area, Denmark

Bar Group was a Danish company that owned and operated 17 bars in central Copenhagen.In my position in marketing and administration, I am daily involved with many different areas of work, which include:Social MediaDevelopment of strategiesProduction of campaigns and contentTraining for employees in handling social mediaIncreasing customer interaction through campaigns and competitionsGraphics and VisualsProduct photographyEvent photographyPromotional video sequences for display in venuesVideo productionVideo editing and animationProduction of graphics for social mediaAdministrationRepair, setup, and troubleshooting of credit card terminalsSetup and troubleshooting of network installationsDomain and email administrationBuilding and developing websitesCreation of job postings for web as well as social media

Copenhagen Area, Denmark

Farfar Bodega and Dance is a bar in the inner city, spread over 3 floors with a capacity of around 300 people.The style is a mix of a traditional pub and a discotheque in the basement.The work consisted of:Guest relationsDrink productionSalesCleaningAfter a period, the job evolved to also include smaller tasks in marketing with campaign development, including Movember campaigns.

Valby, Copenhagen, Denmark

Daily manager at the largest indoor go-kart track in Zealand (2nd largest in Denmark).The work consisted of:Customer serviceSalesStartup processRace managementMinor go-kart repairs and maintenanceGraphic tasks with signs and posters for additional sales and advertising

Roskilde

As a 1st Assistant in Netto, the responsibility for operations lies with me when the leadership team is not on site, primarily during evenings and weekends.The work consisted of:Customer serviceSalesStaff managementAccountingStock replenishmentCleaning

Yellow Belt Lean Intro Administration, Lean, Yellow Belt Intro Administration

Personal Efficiency

Student, Communication, It, Social Studies, Design

Culinary Student, Cooking And Related Culinary Arts, General, Chef Student

1-10. Klasse